Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kailah Francis-Gill

Parker,CO

Summary

Driven leader with a proven track record in guest service and business management, including a self-started company, KaiZ, at 13. Excelled in fast-paced environments at Target , Lids Hat World, and The club at Pradera enhancing customer experiences and driving sales. Skilled in marketing and financing, with a unique blend of approachability and leadership abilities, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Golf Pro Shop Employee/ Outdoor Service Attendant

The Club at Pradera
04.2024 - Current
  • Contributed to positive work culture by effectively collaborating with colleagues as part of cohesive team.
  • Facilitated timely communication with course maintenance staff regarding necessary repairs or improvements needed around the facility.
  • Increased inventory accuracy by conducting regular stock checks and updating system records accordingly.
  • Enhanced operational efficiency by maintaining up-to-date knowledge of industry trends, product offerings, and competitor pricing strategies.

CEO

Myself
03.2022 - Current
  • My company ive had since i was 13
  • Called kaiZ
  • All natural body scrubs
  • Made and sold by me

Guest Service Advocate

Target
12.2023 - 04.2024
  • Demonstrating a service culture that prioritizes the guest service by delivering the service standard.
  • Supporting guests with returns and exchanges.
  • Checking out guest at the cashier for a more convenient experience.
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.

Sales Associate

Lids Hat World
11.2022 - 12.2022
  • Helping guest find the perfect design and size in a hat
  • Helping guests with hat customization
  • Using cashier to check out guest using guest service skills
  • Working in a fast paced environment at the local mall during the holidays
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Chaparral High School
Parker, CO
05.2025

Skills

  • Guest service
  • Marketing
  • Financing
  • Cashier
  • Business management
  • Always smiling
  • Approachability
  • Leadership abilities
  • Team player
  • Fashion design
  • Cooking/baking

References

Mary E. Johnson

Counselor, Chaparral High school

Mary.e.johnson@dcsdk12.org

+1 (720) 383-4750


Evyn Schulze

Ministry coordinator. Jubilee Fellowship Church

eschulze@jfc.org

+1 (720) 382-4739


Chris Leach

Pastor, Jubilee Fellowship Church

Chrisleach@gmail.com

3037389416

Timeline

Golf Pro Shop Employee/ Outdoor Service Attendant

The Club at Pradera
04.2024 - Current

Guest Service Advocate

Target
12.2023 - 04.2024

Sales Associate

Lids Hat World
11.2022 - 12.2022

CEO

Myself
03.2022 - Current

High School Diploma -

Chaparral High School
Kailah Francis-Gill