Kailah Ludwig
Sumner
Summary
Experienced in providing excellent customer service as both a server and hostess, with strong skills in communication, multitasking, and maintaining a positive and welcoming atmosphere for guests. Adept at handling high-volume environments efficiently while ensuring accuracy and satisfaction. Demonstrated reliability, compassion, and teamwork through 40 hours of volunteer service through my certified Nursing Assistant program at a nursing home, assisting residents with daily needs, fostering connections, and supporting staff in creating a safe, comfortable environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Farellis Wood Fired Pizza
Sumner
11.2022 - Current
- Took accurate food and drink orders from customers at tables.
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with team members to ensure timely order delivery to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Hostess
Hometown Cafe
Sumner
07.2022 - 09.2022
- Greeted and seated guests in a welcoming manner.
- Managed reservations and organized dining area efficiently.
- Assisted servers by communicating guest requests promptly.
- Maintained cleanliness of the entrance and waiting areas.
- Handled guest inquiries and resolved minor issues swiftly.
- Collaborated with kitchen staff to ensure smooth service flow.
Nursing Home Volunteer
The Broadview Center
Seattle
06.2025 - 06.2025
- Assisted residents with daily activities and personal care needs.
- Engaged in meaningful conversation to enhance resident well-being and companionship.
- Organized recreational activities, promoting social interaction among residents.
- Supported nursing staff by preparing materials for resident assessments and care plans.
- Maintained cleanliness and order in common areas to ensure a welcoming environment.
- Collaborated with team members to deliver holistic care to residents.
Education
Associate of Applied Science - Nursing
Tacoma Community College
Tacoma, WA06-2027
Associate of Arts - Marketing
Washington State University
Pullman, WA05-2025
Skills
- Patient care
- Time management
- Active listening
- Organizational skills
- Customer service
- Team collaboration
- Conflict resolution
Certification
- Certified Nursing Assistant (Still in Process)
- CPR Certfication
Timeline
Nursing Home Volunteer
The Broadview Center
06.2025 - 06.2025
Waitress
Farellis Wood Fired Pizza
11.2022 - Current
Hostess
Hometown Cafe
07.2022 - 09.2022
Associate of Applied Science - Nursing
Tacoma Community College
Associate of Arts - Marketing
Washington State University
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