Summary
Overview
Work History
Education
Skills
Timeline
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Kailah Mercado

Norfolk,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Part-Time Salesperson

Foot Locker
06.2022 - 08.2023


  • Handled customer complaints professionally, resolving issues quickly to maintain a positive shopping experience.
  • Participated in regular training sessions to enhance product knowledge, selling techniques, and customer service skills.
  • Quickly adapted to changing store layouts, merchandise selections, or pricing strategies as needed for optimal results.
  • Utilized effective time management skills during peak hours or rush periods to serve all customers promptly without compromising service quality.
  • Trained and mentored new sales representatives.
  • Collaborated with team members to achieve shared goals and improve overall store performance.

Crew Member

Tropical Smoothie
06.2021 - 08.2021
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Took orders, prepared meals, and collected payments.

Education

No Degree - Cybersecurity

Old Dominion University
Norfolk, VA
06.2027

High School Diploma -

Alexandria City High School
Alexandria, VA
06.2023

Skills

  • Excellent communication
  • Organizational skills
  • Time management
  • Customer Service
  • Team player mentality
  • Positive attitude

Timeline

Part-Time Salesperson

Foot Locker
06.2022 - 08.2023

Crew Member

Tropical Smoothie
06.2021 - 08.2021

No Degree - Cybersecurity

Old Dominion University

High School Diploma -

Alexandria City High School

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Kailah Mercado