Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailan Gaynor

Greenvale,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Snack Bar Employee

Village Club Of Sands Point
05.2023 - Current
  • Operated cash register and received cash or credit card payment from customer to procure and record transactions.
  • Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service.
  • Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
  • Kept fryer oil clean, changed and strained to prolong life of oil.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished serving stations with fresh food and cleaned up spills.

Pool Bartender

Village Club Of Sands Point
05.2022 - Current
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Beverage Cart Server

Village Club
05.2022 - Current
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Greeted guests and inquired into beverage choices.
  • Prepared hot coffee and tea according to customer requests.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted customers with carry-out service.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Server

Village Club Of Sands Point
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Receptionist

North Hills Country Club
05.2018 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Snack Bar Attendant

North Hills Country Club
05.2018 - 05.2022
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Responded to customer complaints to help resolve issues.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Prepped food items for later use to save staff time during busy hours.
  • Prepared food orders within [Number]-minute period.
  • Promptly handled all guest concerns, questions and complaints to boost customer service ratings [Number]%.
  • Used [Software] to keep running inventory of supplies.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Kids Camp Coach

Community Center
09.2019 - 02.2020
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other coaches to create and execute game plans.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Monitored team practices to establish high level of performance.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Developed and maintained network of professional resources to refer clients to.
  • Assisted in developing marketing materials to promote coaching services.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Created and implemented innovative strategies to engage clients in coaching journey.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Facilitated group coaching sessions and provided individual coaching support.

Education

Associate of Applied Science - Medical Device Sales

Nassau Community College
Garden City, NY
05.2024

High School Diploma -

North Shore Senior High School
Glen Head, NY
05.2021

Skills

  • Interpersonal skills
  • Problem-solving aptitude
  • Attention to detail
  • Multitasking capabilities
  • Food safety understanding
  • Cleanliness and hygiene
  • Customer service excellence
  • Food preparation expertise
  • Upselling techniques
  • Patience and empathy
  • Time management abilities
  • Cash handling proficiency
  • Decision-making abilities
  • Sanitation standards compliance
  • Menu knowledge
  • Team collaboration
  • Customer Service
  • Menu Memorization
  • Waste Reduction
  • Payment Processing
  • Resolving Complaints
  • Cash Handling
  • Stocking and Replenishment
  • POS System Expertise
  • Food Running
  • Handling Complaints
  • Multitasking and Organization
  • Guest Inquiries
  • Collaboration and Teamwork
  • Physical Stamina
  • Salesmanship
  • Table Bussing
  • Problem-Solving
  • Complaint Handling
  • Guest Service
  • Flexible Schedule

Timeline

Snack Bar Employee

Village Club Of Sands Point
05.2023 - Current

Pool Bartender

Village Club Of Sands Point
05.2022 - Current

Beverage Cart Server

Village Club
05.2022 - Current

Server

Village Club Of Sands Point
05.2022 - Current

Kids Camp Coach

Community Center
09.2019 - 02.2020

Receptionist

North Hills Country Club
05.2018 - 05.2022

Snack Bar Attendant

North Hills Country Club
05.2018 - 05.2022

Associate of Applied Science - Medical Device Sales

Nassau Community College

High School Diploma -

North Shore Senior High School

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Kailan Gaynor