Kailani Brinkley
Torrance,CA
Summary
Motivated and dependable professional with a strong background in healthcare, education, and administrative support. Brings proven experience in data entry, scheduling, and maintaining detailed records with discretion and accuracy. Combines compassion from patient-centered environments with strong organizational and communication skills to provide efficient, professional service in school, office, or remote work settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Center Representative (Remote)
Qualfon / Medi-Cal
01.2024 - Current
- Manage large call volumes while maintaining professionalism and composure.
- Accurately enter and update client data across multiple platforms.
- Adapt quickly to new systems, ensuring compliance with confidentiality standards.
- Provide clear communication and efficient problem-solving in a fast-paced environment.
Patient Intake Coordinator
ClearChoice Dental Implant Center
Torrance, CA
01.2023 - 01.2024
- Checked in and scheduled patients, verified insurance, and organized treatment records.
- Supported dental and surgical teams by maintaining precise communication and documentation.
- Assisted with daily operations while ensuring confidentiality and accuracy in all patient files.
Pharmacy Intern
Kovacs Pharmacy
Redondo Beach, CA
01.2023 - 01.2023
- Assisted pharmacists in filling prescriptions, maintaining inventory, and ensuring compliance.
- Supported customer service needs and handled phone calls with professionalism.
- Followed safety and HIPAA regulations to protect patient privacy.
Logistics Processor
Nordstrom
Torrance, CA
01.2019 - 01.2023
- Entered 100–300 orders daily, maintaining high levels of speed and accuracy.
- Managed damaged goods records, backorder logs, and department reporting.
- Provided proactive customer service and supported cross-department coordination.
Front Office Clerk
Tang & Company
Long Beach, CA
01.2021 - 01.2022
- Greeted 35–45 visitors per shift, managed insurance verification, and patient documentation.
- Processed forms for medical staff and maintained accurate electronic and paper records.
- Answered high-volume calls and provided administrative support to nurses and management.
Barista Manager
Ralph’s Grocery
Palos Verdes, CA
01.2017 - 01.2019
- Trained and supervised barista staff, maintaining quality service and compliance with safety standards.
- Managed inventory, prepared schedules, and optimized workflow for customer satisfaction.
- Created a welcoming environment with a focus on consistency and cleanliness.
Education
Associate of Science - Mathematics
El Camino College
Torrance, CABachelor of Science - Mathematics
Cal State University Long Beach
Long Beach, CA05.2028
Pharmacy Technician Certificate - Pharmaceutical Medicine
Torrance Adult School
Torrance, CA07.2022
High School Diploma - undefined
Torrance High School
Torrance, CA01.2016
Skills
- Data Entry & Database Management
- Scheduling & Office Administration
- Confidential File Handling (HIPAA/FERPA)
- Microsoft Office & Google Workspace
- Communication & Team Collaboration
- Multi-Tasking & Prioritization
- Customer Support & Problem Solving
- Attention to Detail & Time Management
Certification
- Registered Pharmacy Technician (RPhT)
- Pharmacy Technician Certification Exam (PTCE)
- CPR & First Aid Certified
Additional Information
- Typing Speed: 47 WPM
- Experienced with both in-person and remote work environments
- Reliable, adaptable, and dedicated to maintaining high professional standards
Timeline
Contact Center Representative (Remote)
Qualfon / Medi-Cal
01.2024 - Current
Patient Intake Coordinator
ClearChoice Dental Implant Center
01.2023 - 01.2024
Pharmacy Intern
Kovacs Pharmacy
01.2023 - 01.2023
Front Office Clerk
Tang & Company
01.2021 - 01.2022
Logistics Processor
Nordstrom
01.2019 - 01.2023
Barista Manager
Ralph’s Grocery
01.2017 - 01.2019
High School Diploma - undefined
Torrance High School
Associate of Science - Mathematics
El Camino College
Bachelor of Science - Mathematics
Cal State University Long Beach
Pharmacy Technician Certificate - Pharmaceutical Medicine
Torrance Adult School