Kailani Diaz
St. Cloud
Summary
Dynamic professional with a proven track record in office administration and operations management, notably at Orlando Roof Claims. Excelled in time management and administrative support, enhancing customer satisfaction and streamlining claims processing. Managed a diverse team, demonstrating exceptional leadership and organizational skills. Achieved significant improvements in schedule adherence and service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
Orlando Roof Claims
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Logged, allocated and managed claims.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring that all installation of roof, getters and interior work gets done in a timely matter.
- Managed, supervised and controlled execution of contracts for roof installations and to pull permits with the county.
- Maintained open communications with the client, adjusters, roofers, gutter company, solar companies, interior and exterior work companies to make sure the process of the claim goes smooth and all work is completed.
Manager
Expert Public Adjusters
02.2019 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Collected premiums and issued accurate receipts.
- Managed a team of 8 adjusters and 2 sales person.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed for 10 team members.
Care Coordinator
DaVita Medical Group
10.2015 - 02.2019
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Streamlined referral process to specialists, reducing wait times for critical treatments.
- Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
No Degree - Pre-Law
Daytona Beach State College
Daytona Beach, FLHigh School Diploma -
Nicolas Sevilla Guemarrez
06-1993
Skills
- Time management
- Office administration
- Database entry
- Office management
- Payroll
- Schedule and calendar management
- Billing and coding
- Insurance verification
Certification
- Notary Public License
- Certified Nursing Assistant (CNA)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Office Administrator
Orlando Roof Claims
06.2023 - Current
Manager
Expert Public Adjusters
02.2019 - 05.2023
Care Coordinator
DaVita Medical Group
10.2015 - 02.2019
No Degree - Pre-Law
Daytona Beach State College
High School Diploma -
Nicolas Sevilla Guemarrez
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