Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailanni McLeod

Baton Rouge,LA

Summary

With a proven track record of a decade in the customer service industry, I am poised to excel as a Corrections Officer. My extensive experience has cultivated my ability to effectively manage situations, communicate with diverse individuals, and uphold strict standards of discipline. As a detail-oriented and dedicated professional, I am equipped to contribute to maintaining security, fostering rehabilitation, and ensuring a safe environment within the correctional facility. My commitment to maintaining order and promoting positive change aligns seamlessly with the responsibilities of a Corrections Officer, making me an excellent choice for the role.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Associate II

Marlette Funding
07.2022 - Current
  • Managed a portfolio of delinquent accounts, employing proactive outreach strategies to establish contact with borrowers.
  • Conducted thorough financial assessments to evaluate repayment capabilities and determine appropriate solutions for debt resolution.
  • Negotiated payment plans and settlements with borrowers, maintaining professionalism and empathy while adhering to company guidelines.
  • Documented all communication and collection efforts accurately within the database, ensuring a comprehensive record of interactions.
  • Collaborated with legal teams, when necessary, to initiate legal proceedings for escalated cases, following regulatory requirements.
  • Regularly met and exceeded monthly collection targets, consistently contributing to the company's overall financial objectives

Collections Recovery Specialist III

Truist Bank
05.2016 - 06.2022
  • Managed a portfolio of mortgage delinquencies, initiating timely communication with borrowers to address payment issues and provide viable solutions.


  • Conducted thorough financial analyses, evaluating borrowers' financial situations to recommend suitable repayment plans and options.


  • Negotiated payment arrangements, loan modifications, and settlements, consistently adhering to company policies and compliance standards.


  • Documented all interactions and efforts accurately within the system, maintaining an organized and transparent record of collection activities.


  • Collaborated with legal teams when necessary, initiating foreclosure proceedings and other legal actions in accordance with regulatory guidelines.


  • Consistently achieved or surpassed monthly collection targets, contributing to the reduction of delinquent mortgage accounts and mitigating risks.

Assistant Store Manager

Dollar Tree
12.2014 - 04.2016
  • Collaborated with the store manager to optimize store operations, including inventory management, staff scheduling, and customer service.
  • Demonstrated leadership by supervising and training a team of 9 employees, ensuring adherence to company policies and fostering a positive work environment.
  • Assisted in implementing merchandising strategies, ensuring visually appealing displays and product availability to enhance customer experience.
  • Conducted regular audits to maintain accurate inventory levels, minimizing shrinkage and maximizing profitability.
  • Resolved customer inquiries and concerns promptly and courteously, upholding the store's commitment to exceptional customer service.
  • Assumed store management responsibilities in the absence of the store manager, effectively maintaining daily operations and staff performance.

Education

Bachelor of Science - Criminal Justice

Baton Rouge Community College
Baton Rouge, LA
06.2027

High School Diploma -

Britton Academy
High Point, NC
10.2013

Skills


1 Team Collaboration: Demonstrated ability to work cohesively with diverse teams, contributing ideas and actively participating in group projects

2 Leadership: Proven experience leading teams towards common goals, motivating members, and facilitating productive collaboration

3 Communication: Strong verbal and written communication skills, enabling effective interaction with team members, stakeholders, and clients

4 Problem Solving: Adept at analyzing challenges, identifying solutions, and making informed decisions to overcome obstacles independently or within a team

5 Initiative: Consistently taking the lead on projects, suggesting innovative ideas, and seeking opportunities to drive positive change

6 Decision Making: Capable of making sound judgments under pressure, considering multiple perspectives and aligning choices with team and organizational objectives

7 Adaptability: Flexible and quick to adjust to changing situations, demonstrating resilience and maintaining a proactive approach to challenges

8 Time Management: Exceptional organizational skills, effectively managing tasks, setting priorities, and meeting deadlines in fast-paced environments

9 Delegation: Skillful at assigning tasks based on team members' strengths, empowering them to take ownership and contribute effectively

10 Motivation: Inspired self-starter with a strong internal drive, consistently seeking ways to contribute positively to projects and team dynamics

11 Conflict Resolution: Proficient in addressing conflicts within teams, mediating discussions, and fostering an environment of open communication and collaboration

Certification

CRP, BLS & First Aid Certification

Timeline

Operations Associate II

Marlette Funding
07.2022 - Current

Collections Recovery Specialist III

Truist Bank
05.2016 - 06.2022

Assistant Store Manager

Dollar Tree
12.2014 - 04.2016

Bachelor of Science - Criminal Justice

Baton Rouge Community College

High School Diploma -

Britton Academy

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Kailanni McLeod