Kaile Broton
Muskegon
Summary
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Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Glenside Estates/Cedar Creek Investments
Twin Lake, MI
12.2024 - 05.2026
- Managed tenant relations, addressing inquiries and concerns to enhance satisfaction and retention.
- Coordinated property maintenance requests, ensuring timely resolution and high service standards.
- Assisted in preparing financial reports, tracking expenses to support budget management initiatives.
- Implemented marketing strategies to attract prospective tenants, increasing occupancy rates across properties.
- Oversaw leasing processes, verifying applications and conducting background checks to ensure quality tenant selection.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed payroll for maintenance staff
- Accounts payable/receivable
- Daily transfers from multiple accounts
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Wax Operator, Production
Howmet Aerospace
06.2022 - 12.2024
- Process parts to meet government standards
- Operate equipment such as tow motors, scales, hand tools, torches and computers
- Preform operations directed from verbal/written documents such as production boards, work instructions checklist and manuals
- Inspect the condition of the product to ensure quality and compliance with work standards
- Maintain time, production, operating records, logs, and prepared inventory
- Provide feedback to improve productivity methods
- Monitored production processes, ensuring compliance with quality standards and operational efficiency.
- Operated equipment to manufacture aerospace components with precision and adherence to safety protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Server, Trainer Lake Bluff Grill
Muskegon Country Club
06.2022 - Current
- Train all new staff
- Learn and describe new items, food and wine
- Work closely with other staff and management with inventory
- Maintain customer service while working in a fast-paced environment
- Ability to work multiple positions
Central Scheduling/ Pre Registration
Trinity Health, Mercy Hospital
03.2020 - 07.2022
- Started in Central Scheduling, calling patients to schedule apts such as MRI, CT, Mammo, Dexa
- Answering multiple phone lines
- Verify patients’ demographics
- Promoted to Pre-Registration/ Surgery Authorization
- Verify insurance to ensure surgery authorizations are valid
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Check multiple insurance sites
- Communicate with other offices for insurance information
- Traveled for EPIC and trained other Mercy employees
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server, Bartender, Trainer, Manager
Lake House Waterfront Bar and Grill
05.2013 - 11.2020
- Extensive knowledge of menu items
- Ability to multitask
- Maintain customer service while working in a fast-paced work environment
- Trained new servers on menu items, service standards, and operational procedures.
- Ability to work many positions
- Daily transactions
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests effectively.
Patient Care Representative
Michigan ENT and Allergy
05.2019 - 10.2020
- Check in/out
- Knowledge of Epic (Spectrum system)
- Processed patient insurance claims accurately to ensure timely reimbursements.
- Educated patients on treatment options and procedures, fostering informed decision-making.
- Implemented electronic health record systems for improved data management and accessibility.
- Knowledge of allergy/skin testing/audiology
- Data entry of all new patients/recurring
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Open and closing duties
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
Education
Associate of Science - Business Administration And Management
Baker College
Muskegon, MI05-2016
Skills
- Exceptional interpersonal skills, versatile, and can easily adapt to new environments
- Maintain organization in chaotic situations and an ability to anticipate and defuse potential problems
- Proficient with all Microsoft Windows applications including MS Office, Access, Excel, PowerPoint, and QuickBooks
- Proven ability to work as an intricate part of a team
- Prioritize and function within a strict deadline without sacrificing quality or detail
- Knowledge of computers and reformatting websites
- Proficient in all Microsoft programs
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Assistant Property Manager
Glenside Estates/Cedar Creek Investments
12.2024 - 05.2026
Wax Operator, Production
Howmet Aerospace
06.2022 - 12.2024
Server, Trainer Lake Bluff Grill
Muskegon Country Club
06.2022 - Current
Central Scheduling/ Pre Registration
Trinity Health, Mercy Hospital
03.2020 - 07.2022
Patient Care Representative
Michigan ENT and Allergy
05.2019 - 10.2020
Server, Bartender, Trainer, Manager
Lake House Waterfront Bar and Grill
05.2013 - 11.2020
Associate of Science - Business Administration And Management
Baker College