Summary
Overview
Work History
Education
Skills
Software
Timeline
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Kailea Conway

Austin,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Barista

Royal Blue Grocery
07.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Restaurant Captain

University Of Texas Club
07.2021 - Current
  • Enhanced customer satisfaction by ensuring prompt and accurate order execution.
  • Streamlined team communication for efficient service delivery, leading to improved guest experiences.
  • Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
  • Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
  • Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
  • Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
  • Implemented new menu items with the culinary team.
  • Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
  • Organized special events and private functions, providing exceptional service tailored to guests'' needs.
  • Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
  • Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons. Satisfaction rating was steadily at a 4.8/5
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Lead Server

Baylor Club
11.2019 - 07.2021
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Education

Cheshire High School
Cheshire, CT
06.2018

Skills

  • Cash Handling Expertise
  • Drink Preparation Knowledge
  • Beverage Service
  • Guest Relations
  • Wine Pairing Knowledge
  • Fine-Dining Expertise
  • Multitasking abilities
  • Reservation Management

Software

Micros Oracle

Timeline

Barista

Royal Blue Grocery
07.2023 - Current

Restaurant Captain

University Of Texas Club
07.2021 - Current

Lead Server

Baylor Club
11.2019 - 07.2021

Cheshire High School

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Kailea Conway