Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailea Doney

Portland,OR

Summary

Customer-driven with dynamic safety and service skills dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Child Caregiver

Nanny, Care.com
Portland, OR
10.2020 - 09.2022
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading germs.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Set and enforced rules to maintain children's safety and created a welcoming, caring environments for all children.
  • Offered top-notch care to 4+ children at once, ranging in age from 3 months to 6 yrs old.

Aesthetician

PCA Skin
Portland, OR
09.2019 - 03.2020
  • Cleaned and disinfected equipment to promote a safe and sanitary environment.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Informed, answered questions and recommended treatments for clients seeking a range of aesthetic services.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Studied ingredients in products to explain benefits to clients.
  • Guided patients through the process, explaining what to expect and how to follow up to improve results.
  • Handled busy schedules and stayed on top of key deadlines.
  • Brought in up to 35 new clients per month through targeted marketing and word-of-mouth referrals from satisfied clients

Lead Barista

Dutch Bros
Redmond, OR
04.2015 - 07.2017
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Made recommendations based on a solid understanding of individual customer needs and preferences.
  • Sanitized equipment and cleaned counters and tables to prevent the spread of germs.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Managed over 500 guests per day
  • Upsold specialty items with beverages, increasing store sales.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.

Barista

Starbucks
Redmond, OR
09.2014 - 04.2015
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Prioritized drink requests while managing interruptions.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.

Education

Art And Science of Cosmetology - Cosmetology

Aveda Institute Portland
Portland, OR
08.2019

Skills

  • Safe Food Preparation and Service
  • Ability to maintain a calm demeanor and guide others through emergency situations
  • Professional communication skills with all stakeholders utilizing tenacity and tack with proven ability to work effectively in a diverse group of people
  • CPR, AED, and BSI certification through American Red Cross
  • Committed to creating an environment where guests feel safe, respected, and valued
  • Ability to work effectively in a dynamic team environment and creatively solve problems
  • Software Programs ie Google Suite, Point of Sale, with ability, to learn and adapt to new software technologies with ease
  • Multi-tasking abilities and time management expertise resulting in execution on multiple projects simultaneously in an organized fashion

Certification

  • CPR, AED, and BSI certifications through American Red Cross
  • Food handlers card
  • OSHA-certified licensed Cosmetologist

Timeline

Child Caregiver

Nanny, Care.com
10.2020 - 09.2022

Aesthetician

PCA Skin
09.2019 - 03.2020

Lead Barista

Dutch Bros
04.2015 - 07.2017

Barista

Starbucks
09.2014 - 04.2015

Art And Science of Cosmetology - Cosmetology

Aveda Institute Portland

Similar Profiles

CREATE PROFILE
Kailea Doney