Summary
Overview
Work History
Education
Skills
References
Timeline
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Kailea Dunn

Wilsonville,OR

Summary

Adaptable Business Manager focused on overseeing all aspects of the daily business operation and dedication to quality of service. Highly organized and detail-oriented in office management and special projects. Well-organized, focused on creating strategies and business models to align with business initiatives.

Overview

11
11
years of professional experience

Work History

Business Manager

Gentle Dental
Wilsonville, OR
02.2023 - Current
  • Oversee and supervise front and back office staff
  • Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability
  • Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties
  • Implement office budgets and manage the procurement of general office supplies and equipment
  • Process dental insurance claims, resolve discrepancies between submitted claims and verifying eligibility status
  • Coach, mentor and train team members in order to improve their job performances
  • Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues

Treatment Coordinator

Gentle Dental
Beaverton, OR
06.2020 - 02.2023
  • Answer phones, schedule appointments, greet patients and order supplies
  • Create customized treatment plans for patients based on individual needs
  • Provided guidance to patients about their financial responsibility for services rendered
  • Verify patient's eligibility for benefits under various insurance plans
  • Track patient progress and update patient records accordingly
  • Resolve any payment discrepancies or denials and appeals
  • Post payments

Event Sales Admin

TopGolf
Hillsboro, OR
07.2016 - 01.2020
  • Answer phones within 3 rings
  • Ensure that Topgolf service standards are being met and the phone is being answered with a positive attitude
  • Qualify and distribute all phone leads, web leads, walk in leads
  • Process initial event deposits and process final event payments
  • Track all payments and email receipts to clients
  • File all paperwork in designated locations as to ensure paperwork can be found when needed
  • Proactively identify ways to improve the office processes and elevate team excellence

Bartender

Buffalo Wild Wings
Tualatin, OR
08.2013 - 01.2016
  • Ability to operate in a fast-paced environment
  • Entertain and inform guests about BWW's extensive food and beverage options
  • Making hospitality standards an important part of day-to-day duty
  • Mix ingredients to prepare cocktails, LTO's and our signature drinks. Serving wine, beer and non-alcoholic beverages
  • Quick, strong cash handling skills in utilizing R.A.S + OLCC regulations
  • Maintain stock in bar and requisitioning of liquor and supplies

Education

High School Diploma -

Hood River Valley High School
Hood River, OR
06-2007

Skills

  • Financial Oversight
  • Customer Relations
  • Policy Implementation
  • Time Management
  • Team Building and Leadership
  • Attention to detail

References

References available upon request.

Timeline

Business Manager

Gentle Dental
02.2023 - Current

Treatment Coordinator

Gentle Dental
06.2020 - 02.2023

Event Sales Admin

TopGolf
07.2016 - 01.2020

Bartender

Buffalo Wild Wings
08.2013 - 01.2016

High School Diploma -

Hood River Valley High School

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Kailea Dunn