Kailea Laserna
Murrieta,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Ops
Mor Furniture Warehouse
Murrieta
11.2021 - Current
- Confirm and route deliveries for customers, dispatch repair technicians, greet and check in customers for their furniture pick ups, work with both showrooms and customer service to provide excellent customer service to customers, complete billing for our contracted delivery trucks via Excel, maintain communication through email, input chargebacks to send to our vendors.
- Assisted customers in resolving issues with their accounts or orders.
Customer Service Desk Representative, Starbucks Kiosk Barista, Checker, Pharmacy Clerk, Freshmade Worker, Drive Up & Go Shopper
Vons
Murrieta
06.2020 - 11.2021
- Provided excellent customer service, assisted with refunds and exchanges of grocery items, worked the cash register, answered phones, filed and sorted paperwork, assisted customers with Western Union transactions, trained and well versed in Starbucks and making drinks for customers, trained as a pharmacy register clerk, also trained as an in-store shopper for contactless shopping customers
Treat Team Member, Opener
Rita's Italian Ice
Murrieta
08.2017 - 04.2020
- Provided exceptional customer service, open and close the store, worked the cash register, greeting customers, produced ice and custard for the store and catering events
Education
Dental Assistant -
Dental Pros
07.2019
Mt. San Jacinto Community College
03.2019
High School Diploma -
La Costa Canyon High School
06.2017
Skills
- Good Communication - I believe that I possess good communications skills, I ask for help when needed or ask questions if I don’t understand things around me
- Work Under Pressure - I can calmly work when things get hectic and can assess things in an orderly fashion without panic
- Teamwork and Collaboration - I enjoy working with other people, I feel that it improves the way I work and makes work more enjoyable
- Multitasking - I like getting all of my tasks done all at once
- Adaptability - I quickly adapt to new things and learn things quickly
- Interpersonal Interaction - I am proficient in customer service and how to interact with customers
- Complaint Handling - I strive to ensure that a customer always feels that they received exemplary service in any issues they encounter
- Computer Skills - I consider myself to excel in handling computers and keeping up with technology
Certification
- I am CPR and First Aid ceritfied
Timeline
Customer Service Ops
Mor Furniture Warehouse
11.2021 - Current
Customer Service Desk Representative, Starbucks Kiosk Barista, Checker, Pharmacy Clerk, Freshmade Worker, Drive Up & Go Shopper
Vons
06.2020 - 11.2021
Treat Team Member, Opener
Rita's Italian Ice
08.2017 - 04.2020
Dental Assistant -
Dental Pros
Mt. San Jacinto Community College
High School Diploma -
La Costa Canyon High School
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