Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailee Arnett-Stetter

Genoa City

Summary

Dynamic and results-driven professional with a proven track record at Glacier Under Canvas, where I led a team to boost sales by 50%. Adept in customer engagement and POS system operation, I excel in fast-paced environments, ensuring exceptional service and fostering strong team collaboration. Committed to maintaining high standards and enhancing customer satisfaction.

Overview

9
9
years of professional experience

Work History

Waitress/Bartender

Archives Bar and Grill
Burlington
09.2024 - Current

Provide excellent customer service while taking and delivering orders promptly. Effectively multitasked within a fast-paced environment. Remain calm and poised during busy periods, promoting great customer service to guests. Engage with customers to provide recommendations, and enhance their experience. Handle cash transactions accurately while processing payments efficiently. Including credit transactions on a POS system. Mixed and served a variety of cocktails and beverages for diverse clientele. Maintain knowledge of bar and menu options to prepare drinks and make food recommendations. Ensured compliance with health regulations and responsible alcohol service practices. Perform opening and closing duties including restocking supplies. Developed good working relationships with fellow employees through effective communication.

Farm hand

Meyer Family Farm
Salem
06.2017 - Current

Stock inventory by following company guidelines for placement and rotation. Organize merchandise on shelves to enhance product visibility and accessibility. Collaborate with team members to maintain a clean and safe work environment. Assist customers in locating products and providing information about items. Utilize equipment such as pallet jacks and forklifts for efficient stocking operations. Participate in training new staff on stocking procedures and safety protocols. Maintain neat, safe and orderly workspace to prevent accidents and injuries. Including tools and machinery. Operate farm equipment for planting, cultivating, and harvesting crops. Monitored weather conditions to optimize planting and harvesting schedules.

Embers Cafe Supervisor

Glacier Under Canvas
Corum
05.2023 - 09.2024

Supervised daily cafe operations and ensured smooth workflow among staff. We Implemented food safety protocols to uphold health standards in the cafe. Maintained a positive and healthy work environment for employees.Trained new employees on cafe procedures and customer service expectations. Prioritized exceptional customer service standard. With excellent team collaboration we doubled our sales by 50% from the previous year. Managed inventory levels and ordered supplies to maintain stock availability. Organized daily shift schedules. Coached staff on strategies to enhance performance and improve customer relations. Resolved customer complaints promptly to enhance customer satisfaction experience.

Machine Operator/Assembler

Brunk INC
Lake Geneva
12.2020 - 04.2023

Assembled products according to specific orders. Welded assembled parts while preparing additional components. Inspected all incoming parts for quality assurance. Maintained a clean and organized work area for subsequent shifts. Exceeded daily production quotas consistently. Developed corrective action plans in collaboration with operators for error resolution. Ensured high-quality welds by conducting thorough inspections of completed assemblies. Followed safety protocols to promote workplace safety standards.

Food and Beverage attendant

Zion Under Canvas
Virgin
03.2022 - 11.2022

Provided exceptional service that reflected restaurant standards and core values. Managed food and beverage orders efficiently and accurately. Collaborated with kitchen staff to ensure timely food preparation. Maintained cleanliness and organization of dining areas and service stations. Handled guest inquiries and resolved issues promptly and professionally. Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members. Responded quickly to customer complaints or special requests in a professional manner.

Sandwich Artist

Potbellys
Lake Geneva
12.2017 - 08.2018

Prepared fresh sandwiches according to customer orders and preferences. Assisted customers with menu selections and provided excellent service. Collaborated with team members to ensure efficient sandwich assembly process. Operated kitchen equipment, including slicers, grills, and ovens safely. Followed food safety guidelines to ensure quality and freshness of ingredients. Maintained cleanliness and organization of food preparation areas and equipment. Trained new employees on sandwich preparation techniques and customer service standards. Used POS system and cash register to receive payments by cash, check, credit card, and voucher.

Hostess/Busser

Speedos Harborside and Grill
Lake Geneva
06.2016 - 09.2017

Warmly greeted and seated guests efficiently in high-traffic dining areas. Provided attentive service by addressing customer needs promptly. Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions. Managed transactions through cash, card, and checks accurately. Bussed tables to maintain cleanliness and ensure quality. Maintained cleanliness and organization of the front-of-house area consistently.

Education

High School Diploma -

Badger High School
Lake Geneva, WI
06-2019

Skills

  • Adaptive team player
  • Customer engagement
  • Leadership and organization
  • Effective communication
  • Commitment and dedication
  • Time management
  • Sales optimization
  • Multitasking efficiency
  • Motivational skills
  • POS system operation

Timeline

Waitress/Bartender

Archives Bar and Grill
09.2024 - Current

Embers Cafe Supervisor

Glacier Under Canvas
05.2023 - 09.2024

Food and Beverage attendant

Zion Under Canvas
03.2022 - 11.2022

Machine Operator/Assembler

Brunk INC
12.2020 - 04.2023

Sandwich Artist

Potbellys
12.2017 - 08.2018

Farm hand

Meyer Family Farm
06.2017 - Current

Hostess/Busser

Speedos Harborside and Grill
06.2016 - 09.2017

High School Diploma -

Badger High School