Sean Motley
Pittsburgh, PA
Summary
I am a motivated operations manager with 7+ years of management experience in retail, fleet, customer service, account management, operations management, final mile logistics, and warehouse management. I am a strong leader who is driven to exceed expectations and able to operate effectively in changing and fast paced high-pressure environments.I have proven the ability to motivate and drive large staffs to achieve company leading key results in multiple areas. I also have a passion for continuous improvement and finding new ways to make the operation run more efficiently. I am currently looking for a new opportunity to fit my skill set and help me take the next step in my career.
Overview
10
10
years of professional experience
Work History
General Manager
PMF Trailer Rentals (Warehouse on Wheels)
Pittsburgh & Erie, PA
04.2022 - Current
- 2024 CEO Excellence Award (GM of the Year)
- Voted Best Leader at Echelon Front Muster FTX Conference (Dallas 2024)
- Company Leading Engagement Score 2023 and 2024.
- Mentored new and underperforming General Managers
- Led and managed the team through the acquisition of PMF Trailer Rentals by Warehouse on Wheels.
- Managed all aspects of daily business operations, including budgeting, staffing, payroll, inventory control, route dispatching, repair shop, customer service, sales, and accounts receivable.
- Hired and managed a staff of over 20 employees, which included more than 4 direct reports across two locations, with a fleet count of over 3,000 units.
- Developed and implemented employee recognition programs.
- Full Profit and Loss Management and Control.
- Purchasing control, including rentable assets.
- Improved and developed multiple processes that were implemented company-wide.
- B2B Sales Management.
- Contract Negotiation.
- Account Retention and Growth.
- Public Speaking (Led weekly meetings locally and presented at the yearly GM conference).
Field Operations Manager
Peloton
Pittsburgh, PA
07.2019 - Current
- Opened and led the first field operations division warehouse in the Pittsburgh market
- Directed all day to day operations including warehouse operations, fleet management, and inventory
- Displayed ability to perform and lead a team at a high level in a fast-paced environment
- Hired and managed a staff of 40+ employees which included 4+ of direct report supervisors
- Oversaw multiple third party carrier teams
- Oversaw inventory audits for third party warehouses
- Proposed, developed, and managed employee recognition programs
- Developed and implemented employee career training programs to promote professional skill development
- Coached and developed 8 employees for internal promotions into leadership positions
- Monitored and oversaw inventory processes and systems
- Top 3 inventory variance ranking for fiscal year 2020 & 2021
- Highest Customer Service Score in company fiscal year 2020 & 2021
- Currently Leading company for fiscal year 2022 with 4.95/5 customer service score
- Displayed ability to adjust and remain under budget that was consistently decreasing
- Led pilot programs for potential new company wide standard operating procedures and standardization
- Regional fleet captain
- Regional safety team captain
- Developed and implemented multiple new safety processes.
Branch Manager
Enterprise Rent-A-Car
Pittsburgh, Pa
04.2017 - 07.2019
- Negotiated and renegotiated rates and contracts with prospects & current accounts
- Group leading customer satisfaction score (ESQI) of 95
- Achieved fleet growth of 20% above 2017 sales plan
- Planned and coordinated risk mitigation strategies to protect company assets
- Recruited and hired new branch employees
- Managed largest truck rental branch in Pittsburgh region (300+ fleet size)
- Maximized branch revenue by optimizing daily operations
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Supervised dispatching to ensure efficient truck deliveries
- Consistently increased sales by developing key customer relationships
- Renewed and renegotiated customer contracts
- Designed sales and service strategies to improve revenue and retention
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Implemented process improvements based on identification of productivity or quality issues
- Implemented short-term and long-term strategies to achieve business plan and profitability goals
- Client Management
- Account Management
Assistant Manager
Enterprise Rent, A-Car
Pittsburgh, PA
09.2015 - 04.2017
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Cultivated customer loyalty by training team members in industry-leading service standards
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Supported sales management to optimize business development
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
Education
Bachelor of Science - Business Management
Clarion University of Pennsylvania
01.2012
Skills
- Multi tasking
- Problem solving
- Excellent verbal and written communication skills
- Collaboration
- Policy development and implementation
- Drive KPI’s
- Budget Management
- Detail Oriented
- Proficient in NetSuite, Salesforce, Manhattan Scale, Microsoft Word/Excel/Powerpoint, Google Suite
Timeline
General Manager
PMF Trailer Rentals (Warehouse on Wheels)
04.2022 - Current
Field Operations Manager
Peloton
07.2019 - Current
Branch Manager
Enterprise Rent-A-Car
04.2017 - 07.2019
Assistant Manager
Enterprise Rent, A-Car
09.2015 - 04.2017
Bachelor of Science - Business Management
Clarion University of Pennsylvania
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