Detail-oriented professional with a proven track record in safety compliance and emergency response. Skilled in monitoring access and coordinating care plans, ensuring a secure and supportive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Access Control Officer
Securitas Security Services USA
New Carlisle, Indiana
07.2025 - Current
Adhered to safety protocols while performing job duties consistently.
Monitored access points to ensure only authorized personnel entered secured areas.
Conducted regular patrols to maintain safety and security throughout the facility.
Responded promptly to alarms and emergencies, following established protocols.
Collaborated with team members to address security concerns effectively.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Confirmed visitor identification prior to granting entry into the secured zones.
Oversaw essential duties and daily operations, maintaining high standards of access control.
Direct Support Professional
Paladin INC
Michigan City , IN
03.2020 - 07.2025
Assisted individuals with daily living activities and personal care.
Supported clients in developing social skills and community engagement.
Monitored client behavior and reported changes to supervisors.
Collaborated with team members to create personalized care plans.
Maintained a safe and clean environment for clients at all times.
Documented client progress and interactions in care logs accurately.
Provided emotional support to clients through active listening and empathy.
Administered medications to patients according to prescribed schedules and protocols.
Managed core responsibilities and daily tasks to ensure effective support for clients.
Adhered to safety protocols including fire drills, first aid and CPR certification and incident reports.
Area Manager
Sisters Who Care LLC
Colombus, OH
12.2022 - 04.2023
Coordinated care plans for individuals with developmental disabilities and behavioral challenges.
Trained and mentored staff on best practices and compliance regulations.
Conducted regular assessments to identify client needs and adjust support strategies.
Ensured adherence to safety protocols and quality standards in service delivery.
Collaborated with families to develop personalized goals for each client's care plan.
Implemented training programs to improve staff skills in crisis intervention techniques.
Provided guidance to direct support professionals in the performance of their job duties.
Participated in weekly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
Scheduled shift assignments for direct support professionals according to staffing needs.
Worked closely with medical staff to coordinate services for residents and clients as needed.
Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
Created and maintained a positive work environment through effective communication with staff, residents, and families.
Used Excel and Microsoft word to complete documents regarding clients and outings.
Barista\Assistant Store Manager
Biggby Coffee Company
Perrysburg, Ohio
02.2022 - 12.2022
Prepared and served a variety of coffee beverages daily.
Maintained cleanliness and organization of the workspace and equipment.
Engaged customers with friendly service and product knowledge.
Operated cash register and processed customer transactions efficiently.
Assisted in training new baristas on company standards and procedures.
Monitored inventory levels and restocked supplies as needed.
Collaborated with team members to ensure smooth daily operations.
Implemented customer feedback to enhance service quality and satisfaction.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Followed health, safety and sanitation guidelines to pass state inspections.
Developed staff schedules to optimize coverage during peak business hours.
Collaborated with management to address customer inquiries and resolve issues effectively.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Barista/Barista Trainer/Shift Supervisor
Starbucks Coffee Company
Rolling Prairie, Indiana
02.2016 - 06.2018
Prepared high-quality coffee beverages following established recipes and standards.
Provided excellent customer service by engaging with customers and addressing inquiries.
Operated espresso machines and blenders to create specialty drinks efficiently.
Maintained cleanliness of workstations, equipment, and customer areas throughout shifts.
Collaborated with team members to ensure smooth operations during busy periods.
Handled cash transactions accurately while processing payments for customer orders.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Stocked shelves with ingredients needed to make coffee drinks.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Delivered hands-on training for new baristas on beverage preparation techniques.