Kailee Dombrowski
Boise,ID
Summary
Customer-oriented store manager at Starbucks with a proven track record in team development and operational excellence. Expert in healthcare operations and change management, I foster a culture of engagement and accountability, achieving a 99% customer experience score. Skilled in adult learning principles, I drive continuous improvement and empower teams to excel.
Overview
5
5
years of professional experience
Work History
Store Manager
Starbucks
Boise, ID
10.2023 - Current
- Lead daily operations for a high-volume location, emphasizing team development, customer experience, culture, and operational excellence.
- Develop and conduct continuous development training for over 20 partners, resulting in a 99% customer experience score, marking a 7% rise within 6 weeks.
- Perform needs analysis and leverage adult learning principles to assess skills gaps and align training efforts with business objectives and change management processes.
- Facilitate team-building and engagement activities alongside ongoing feedback sessions to cultivate development opportunities with a growth mindset, enhancing collaboration and morale in a fast-paced environment.
- Encourage an atmosphere of trust, accountability, and continuous improvement, equipping team to deliver remarkable results, consistently identified as highest performing store within district across multiple KPI's.
Pharmacy Operations Manager
Walgreens Boots Alliance
Garden City, ID 83714-6596, ID
07.2020 - 09.2023
- Led a diverse team in a fast-paced environment, focusing on process improvement, employee development, and delivering exceptional service.
- Coordinated workflow to optimize efficiency in prescription processing and customer service, achieving team awards in customer service excellence, and surpassing company goals for vaccination efforts.
- Mentored and coached team members, resulting in several internal promotions and higher engagement.
- Developed and delivered training materials and job aids to support team learning and compliance.
- Supported organizational change by communicating new policies, facilitating feedback sessions, and ensuring the smooth adoption of new procedures.
- Championed employee engagement activities, boosting morale, and building a positive, high-performing team culture.
Education
Bachelor of Science - Health Studies
Boise State University
Boise05-2020
Skills
- Heatlhcare & Operations Management
- National Pharmacy Certification – PTCB credential
- Team Development
- Adult Learning Principles
- Change Management & Organizational Culture
- Employee Engagement
- Communication Skills
- Planning & Time Management
References
References available upon request.
Timeline
Store Manager
Starbucks
10.2023 - Current
Pharmacy Operations Manager
Walgreens Boots Alliance
07.2020 - 09.2023
Bachelor of Science - Health Studies
Boise State University
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