Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
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Kailee Gims

San Marcos,TX

Summary

Dynamic Sales Associate with proven success at TJ Maxx, specializing in exceptional customer service and effective team leadership. Demonstrated expertise in cash handling and conflict resolution, resulting in strengthened customer relationships and increased loyalty. A proactive contributor to sales targets, while ensuring a well-organized store environment.

Overview

1
1
year of professional experience

Work History

Sales Associate

TJ Maxx
New Braunsfel, Tx
04.2024 - 08.2024
  • Delivered exceptional customer service by assisting customers with product selection and inquiries, resulting in increased customer satisfaction.
  • Maintained organized and visually appealing store displays, ensuring that merchandise was properly stocked and categorized.
  • Processed transactions efficiently using point-of-sale (POS) systems, including cash handling, and credit/debit card transactions.
  • Contributed to team efforts in achieving sales targets and promoting store promotions.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Shift Leader

Orange Leaf Yogurt
Houston, Texas
05.2023 - 08.2023
  • Supervised a team of [#] employees to ensure smooth daily operations, including opening and closing the store, inventory management, and cash handling
  • Provided excellent customer service, assisted with order selection, and resolved customer issues in a timely manner.
  • Trained and mentored new team members, fostering a positive work environment, and enhancing overall team performance.
  • Ensured compliance with health and safety standards, including sanitation procedures and food safety guidelines.
  • Resolved customer complaints promptly and professionally.
  • Adhered to all health code regulations while preparing food items for customers.
  • Assisted in training new employees on shift operations.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Education

Bachelor of Business Administration - Computer Information Systems

Texas State
San Marcos, TX
05.2026

Skills

  • Customer Service Excellence
  • Team leadership and supervision
  • Time Management and Multitasking
  • Cash Handling and POS Systems
  • Conflict Resolution
  • Inventory Management and Stocking
  • Communication and Interpersonal Skills
  • SQL database management
  • Project management
  • Problem solving
  • Customer service
  • Listening skills
  • Professional demeanor

Activities

  • Dean's List
  • Skyline…

Affiliations

  • Volleyball athlete for 10 years

Timeline

Sales Associate

TJ Maxx
04.2024 - 08.2024

Shift Leader

Orange Leaf Yogurt
05.2023 - 08.2023

Bachelor of Business Administration - Computer Information Systems

Texas State

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Kailee Gims