Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kailee Han

Stamford,CT

Summary

Experienced Business Distribution Team Leader with strong organizational, interpersonal, financial and leadership skills seeking a position to further enhance strategic and managerial expertise

Overview

11
11
years of professional experience

Work History

Distribution Team Leader

PSE&G
01.2020 - Current
  • Manage the overall process for development, analysis and preparation of utility benchmarks for PSE&G
  • Serve as liaison between PSE&G and utility peers, managing external relationships for benchmarking and best practice needs
  • Lead the utility Best Practices Symposium, overseeing all aspects of event planning, logistics and content to ensure successful execution
  • Managing the tracking of all ad-hoc and best practices initiatives on a monthly and quarterly basis, coordinating with internal SMEs to ensure coordination of benchmarking initiatives
  • Responsible for managing the Peer Panel Survey and improved corporate image, product quality, and design for all marketing material for the PSE&G Benchmarking survey which resulted in new participating peers for the company
  • Participate in company, consulting and industry owned benchmarking studies, inclusive of all lines of business: Customer Operations, Transmission & Distribution Electric Operations, Gas Operations, Asset Management & Centralized Services
  • Identify and resolve data integrity issues within benchmarking studies to ensure accurate company comparisons
  • Supervise and provide direction to analysts in creating and presenting meaningful data visualizations for purposes of gap identification and trend analyses
  • Prepare, coordinate and publish annual PSE&G Benchmark Book utilized for performance incentive targets
  • Perform targeted benchmarking analyses of metrics to identify best practice strategies and provide clients with recommendations to maximize productivity and profitability
  • Contribute and present at benchmarking and best practice conferences to support business improvement and maintain business to business relationships
  • Develop, lead and streamline process improvement ideas to members of the benchmarking team
  • Support Manager with monthly budgeting, tracking labor and outside service costs
  • Led the enhancement of the existing benchmarking process, implementing new technologies, including automation and improved data warehousing

Performance Measurement Lead

PSE&G
04.2018 - 01.2020
  • Participate in company, consulting and industry owned benchmarking studies, inclusive of all lines of business: Customer Operations, Transmission & Distribution (T&D) Electric Operations, Gas Operations, Asset Management & Centralized Services
  • Lead the annual PSE&G Peer Panel kick off meeting to identify best practices to become a leading utility
  • Participate in LOB benchmarking conferences to determine changes to the questionnaire, gain insight to best practices from utility peers and maintain business relationships
  • Aggregate and analyze industry-wide data utilizing Microsoft Access, Alteryx and Tableau Software solutions to identify top performers and forecast benchmarking results
  • Managed the quality review process and process documentation to support process excellence
  • Strategized, prepared and completed weekly, monthly and quarterly reporting requirements
  • Provided support in benchmarking efforts, target setting and goal development
  • Led efforts in updating and maintaining spreadsheets, databases, templates and Tableau files
  • Capture and present data analysis to internal and external key stakeholder's at various levels of the organization, inclusive of Utility Senior Leadership and serve as a subject matter expert in order to assist in making actionable changes
  • Collaborate with the Puerto Rico Electric Power Authority (PREPA) PSE&G bid team to create, organize and compile PSE&G's weekly critical questions for the due diligence plan
  • Lead cross-functional Lean Six Sigma Teams to enhance processes and collaborate with senior leadership to recognize data-driven improvement opportunities
  • Defined, built and maintained the Project Management Plan to transition the Utility Peer Panel Benchmarking Survey from outside services to in-house production resulting in $30k savings
  • Developed Access database and Alteryx workflows to increase productivity, automation and efficiency to produce annual benchmarking reports for internal and external clients
  • Supervised the interns throughout the overall process for development, analysis and preparation of utility benchmarks
  • Prepared and provided historical benchmarking results and discovery answers in support of the 2018 Base Rate Case
  • Supported the Utility 2018 Reorganization Design effort conducting correlation analyses and developing span of control benchmarks
  • Presented at FirstQuartile Consulting Benchmarking conference on PSE&G's tremendous benchmarking efforts and shared best practices to external companies on how to utilize their data

Performance Measurement Analyst

PSE&G
04.2017 - 04.2018
  • Leveraged Tableau Software to create visual and guided analytics to enhance the annual benchmarking guide
  • Managed data collection and validation from various sources for ETL development to meet the desired reporting requirements
  • Supported legal proceedings and testimony by supplying data analysis around operational and financial metrics to ensure regulatory compliance
  • Analyzed data and metrics through Tableau, Access and Alteryx to identify gaps and create data visualizations
  • Developed innovative dashboard to evaluate, analyze, and integrate raw data from multiple sources using data blending
  • Used analytical, consulting and relationship building skills to enhance the company’s overall performance and strategy
  • Facilitated PSE&G Gas & Electric Utility Peer Panel Benchmarking Survey with 30 other utilities

Performance Measurement Analyst

PSEG Long Island
01.2014 - 04.2017
  • Designed monthly Balanced Scorecard reports and facilitated all Line of Business Scorecard meetings with senior management for executive review
  • Responsible for implementing and maintaining new and existing databases to effectively track, analyze and manage raw data
  • Created and rolled out Tableau workbooks for utilization across the company to visualize year over year performance and trend analysis
  • Developed goals, targets, performance and productivity measures in collaboration with executive senior leadership team
  • Managed relationship between PSEG Long Island and regulatory bodies
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
  • Managed the hiring and training of analysts, contractors and supervision of interns

Recruitment Coordinator, Human Resources

Advantage XPO
09.2013 - 01.2014
  • Collaborated with directors daily in order to obtain and translate recruitment needs and deploy elastic recruiting strategy
  • Maintained up to date process and policies records for recruiting in order to stay compliant to company policy
  • Established the candidate classification database used to streamline candidate reviewing process
  • Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
  • Generated daily analytics in order to interpret recruiting success rate

Education

Bachelor of Science - Business Administration, Concentration: Finance

Southern Connecticut State University
05.2013

Skills

  • Tableau Software
  • Power BI
  • Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook, Visio)
  • Alteryx
  • SharePoint
  • Lean Six Sigma Certified
  • Adobe Professional, Illustrator and Photoshop
  • Minitab
  • SQL
  • SAP
  • Social Media Platforms: Facebook, Twitter, Instagram, Pinterest, Tumbler

Accomplishments

    Lean Six Sigma Black Belt (Green Belt Certified & Black Belt Trained), PSE&G Accelerate Program, Tableau user group & Conference Participation, Advanced Tableau Training, Advanced Microsoft Access Training, Utility Cost-of-Service and Rate Design Training, Financial Accounting Institute (Utility Finance & Accounting) Seminar

Additional Information

  • PSE&G Special Achievement Award Recognition, for co-identified, co-developed, and co-creating a new Peer Panel benchmarking process
  • Rising with Edge
  • Women’s Leadership Academy The Young Professionals of PSEG Long Island (TYPP LI) – Communications Lead & and Philanthropy Committee Employee Business Resource Group - Health & Safety of PSEG Long Island – President
  • The Women’s Network of PSEG Long Island
  • Community Service: Community Partnership Program and New York Cares Volunteer
  • Student Member: Finance Managerial Association (FMA)

Timeline

Distribution Team Leader

PSE&G
01.2020 - Current

Performance Measurement Lead

PSE&G
04.2018 - 01.2020

Performance Measurement Analyst

PSE&G
04.2017 - 04.2018

Performance Measurement Analyst

PSEG Long Island
01.2014 - 04.2017

Recruitment Coordinator, Human Resources

Advantage XPO
09.2013 - 01.2014

Bachelor of Science - Business Administration, Concentration: Finance

Southern Connecticut State University

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Kailee Han