Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kailee Hines

St Louis,MO

Summary

Maryville University graduate with a proven track record in retail, healthcare, customer service, and applied behavior analysis. Known for building strong, empathetic relationships and consistently delivering positive outcomes in client‑facing roles. Skilled at adapting communication style to diverse populations, leveraging a combination of analytical and interpersonal strengths. Passionate about translating behavior analysis principles into real-world support, using evidence-based techniques to promote measurable progress and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Easterseals Midwest
05.2024 - Current
  • Carry out individualized behavior intervention plans developed by a Board Certified Behavior Analyst (BCBA) to support clients' progress.
  • Engage with clients' families and caregivers to provide updates, support, and training, ensuring consistency across environments.
  • Assist clients in acquiring communication, social, and daily living skills through structured teaching and reinforcement strategies.
  • Accurately record and report data on client behaviors and responses to interventions.

Office Assistant

Advanced Surgery Center
07.2023 - 04.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Beauty Advisor

Ulta Beauty Inc.
06.2021 - 08.2022
  • Greet guests warmly upon entering, understand their beauty needs, and provide personalized recommendations.
  • Provide friendly, knowledgeable, and courteous service—prioritizing guest interactions over other tasks.
  • Run the cash register, process sales, returns, exchanges, and assist with online orders or loyalty programs.
  • Recommend additional and complementary products or services; promote loyalty programs and in-store events.
  • Maintain merchandise standards: replenish stock, organize displays, execute merchandising resets and planograms.

Guest Service Associate

TopGolf
07.2018 - 06.2020
  • Greet and assist guests with check‑in, reservations, and initial bay assignments.
  • Provide information on gameplay, venue features, and promotions.
  • Help guests with golf clubs and equipment setup, including safety guidance and game demos.
  • Respond to guest inquiries, resolve issues professionally, and maintain high service standards.
  • Keep play areas, front‑of‑house, and retail sections clean, stocked, and organized.

Education

Bachelor of Arts - Psychology

Maryville University of Saint Louis
St. Louis, MO
05-2024

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Customer service
  • Cash handling
  • Organization and multitasking
  • Team collaboration

Certification

  • RBT - Registered Behavior Technician
  • Certified Dental Assistant

Timeline

Registered Behavior Technician

Easterseals Midwest
05.2024 - Current

Office Assistant

Advanced Surgery Center
07.2023 - 04.2024

Beauty Advisor

Ulta Beauty Inc.
06.2021 - 08.2022

Guest Service Associate

TopGolf
07.2018 - 06.2020

Bachelor of Arts - Psychology

Maryville University of Saint Louis

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