Kailee Horner

Enhanced customer experience through outstanding service, boosting client confidence.

Educated customers on safe tanning practices to ensure health and safety.

Sustained a clean and orderly salon environment single-handedly during peak hours.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

• Executed daily cleaning checklist, encompassing laundry, sweeping, wall sanitation, and disinfecting tanning beds.
• Oversaw salon opening and closing, including register reconciliation.
• Coordinated daily appointment scheduling for customers.
• Initiated product promotions to increase sales and commissions.
• Addressed customer conflicts promptly to enhance satisfaction levels.

• Managed online order fulfillment, arranging crates for optimal flow during operations.
• Provided grocery delivery to customer vehicles, ensuring a seamless experience.
• Conducted training sessions for staff on technology usage, enhancing productivity.
• Addressed and resolved customer concerns effectively to uphold service quality.