Dedicated assistant manager with 5 years overall experience, and 3 years of experience overseeing staff and operations for Little Caesars. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
North Charleston, SC
05.2019 - Current
Resolved conflicts between team members in an effective manner.
Organized training sessions for new hires to familiarize them with the workplace environment.
Established processes for monitoring customer satisfaction levels.
Directed and led employees, supervising activities to drive productivity and efficiency.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Served meals to customers in a friendly and courteous manner.
Followed established cash handling procedures when collecting payment from customers.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
Provided excellent customer service to ensure a positive customer experience.