Kailee Johnson
Mesa,AZ
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Elite Facility Solution Specialist/Sales Agent
Express Facility Management, LLC
08.2022 - Current
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Improved overall progress through working closely with staff members and streamlining processes.
Maid/House Cleaner Residential
Two Maids And A Mop
06.2021 - 03.2022
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Engaged positively with residents while cleaning apartments and common areas.
Construction Worker
Personal
04.2019 - 10.2019
- Pouring concrete, framing a garage, building collums, building wooden fences, landscaping- sprinkler timers, lights, electrical
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Cust. Svc/Sales Rep
Applied Perceptions LLC
05.2018 - 08.2019
- While I work in a call center environment, I manage customer service as a sales representative
- I regularly communicate with over 150 customers per day with outbound and inbound customer service/sales calls
- During my time here I was able to develop my troubleshooting and problem solving skills
- Some of my other duties include conducting data entry and processing sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
Door-to-Door/Canvassing
Kirby Vacuum sales
01.2018 - 07.2018
- This sales position required door-to-door sales where I set up appointments to show potential customers a line of products deigned by Kirby
- I learned that in order to excel in this position and many other areas of my life, I must maintain a personable attitude, energetic work ethic, and strong initiative
- In addition, I was also assigned to train and mentor newly hired employees.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
Abercrombie & Fitch
Thousand Oaks
02.2016 - 09.2017
- I greeted customers entering the store to ascertain what each customer wanted or needed
- When I understood what the customer was looking for, I assisted them with clothes, accessory selection, inquires and recommendations
- My retail experience also included monitoring inventory, facilitating payment, modeling, and issuing returns.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Skills
- Microsoft Office: Word, Excel, Power Point
- CRM experience
- Type 45 wpm
- Telemarketing
- Communication Skills
- Fast Learner (2 years)
- Consultative Sales
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Data Collection
- Data Entry
- Product Knowledge
- Strategy Development
Timeline
Elite Facility Solution Specialist/Sales Agent
Express Facility Management, LLC
08.2022 - Current
Maid/House Cleaner Residential
Two Maids And A Mop
06.2021 - 03.2022
Construction Worker
Personal
04.2019 - 10.2019
Cust. Svc/Sales Rep
Applied Perceptions LLC
05.2018 - 08.2019
Door-to-Door/Canvassing
Kirby Vacuum sales
01.2018 - 07.2018
Abercrombie & Fitch
Thousand Oaks
02.2016 - 09.2017
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