Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailee Johnson

Mesa,AZ

Summary

Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. A desire to help using proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Account Executive

Dish Network Corp
04.2024 - Current
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Elite Facility Solution Specialist/Sales Agent

Express Facility Management, LLC
03.2022 - 03.2024
  • Recommended new products and services to customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Scheduled appointments for further services.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
  • Executed on-time, under-budget project management on complex issues for senior leadership.
  • Improved overall progress through working closely with staff members and streamlining processes.

Maid/House Cleaner Residential

Two Maids And A Mop
06.2021 - 03.2022
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Engaged positively with residents while cleaning apartments and common areas.

Cust. Svc/Sales Rep

Applied Perceptions LLC
05.2018 - 03.2020
  • While I work in a call center environment, I manage customer service as a sales representative
  • I regularly communicate with over 150 customers per day with outbound and inbound customer service/sales calls
  • During my time here I was able to develop my troubleshooting and problem solving skills
  • Some of my other duties include conducting data entry and processing sales.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.

Door-to-Door/Canvassing

Kirby Vacuum sales
01.2018 - 07.2018
  • This sales position required door-to-door sales where I set up appointments to show potential customers a line of products deigned by Kirby
  • I learned that in order to excel in this position and many other areas of my life, I must maintain a personable attitude, energetic work ethic, and strong initiative
  • In addition, I was also assigned to train and mentor newly hired employees.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing products.

Abercrombie & Fitch

Thousand Oaks
02.2016 - 12.2017
  • I greeted customers entering the store to ascertain what each customer wanted or needed
  • When I understood what the customer was looking for, I assisted them with clothes, accessory selection, inquires and recommendations
  • My retail experience also included monitoring inventory, facilitating payment, modeling, and issuing returns.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Moorpark High School
Moorpark, CA
05.2018

Skills

  • Microsoft Office: Word, Excel, Power Point
  • CRM experience
  • Type 45 wpm
  • Telemarketing
  • Communication Skills
  • Fast Learner
  • Consultative Sales
  • Complaint Resolution
  • Appointment Scheduling
  • Call Management
  • Data Collection
  • Data Entry
  • Product Knowledge
  • Strategy Development
  • AWS Connect
  • Axiom
  • Teams/Zoom
  • Data Analysis
  • Customer Relationship Management
  • Account Management
  • Contract Negotiation
  • Customer Service
  • Systems and software expertise
  • Customer Relations
  • Sales Quota Achievement
  • New business opportunities
  • Sales Strategies
  • Sales proficiency

Timeline

Account Executive

Dish Network Corp
04.2024 - Current

Elite Facility Solution Specialist/Sales Agent

Express Facility Management, LLC
03.2022 - 03.2024

Maid/House Cleaner Residential

Two Maids And A Mop
06.2021 - 03.2022

Cust. Svc/Sales Rep

Applied Perceptions LLC
05.2018 - 03.2020

Door-to-Door/Canvassing

Kirby Vacuum sales
01.2018 - 07.2018

Abercrombie & Fitch

Thousand Oaks
02.2016 - 12.2017

High School Diploma -

Moorpark High School

Similar Profiles

CREATE PROFILE
Kailee Johnson