Summary
Overview
Work History
Education
Skills
Training
Affiliations
Languages
Certification
References
Timeline
Generic
KAILEE JOYNER

KAILEE JOYNER

FORSYTH,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE/OGP

Walmart
09.2022 - Current
  • Answered 250 calls per day exceeding the quota by 15%, Provided prompt customer support with a professional, friendly, and patient attitude, Proactively memorized over 58 company products and services, Completed customer insight reports and input over 12,000 units of sensitive data, Received a 5-star customer satisfaction rating through voice, chat, and email communications, Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions, Politely addressed any customer complaints, escalating to management when necessary

Team Member

Dunkin' Donuts Franchising
Morrow, GA
06.2023 - 08.2024
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Participated in training sessions for new employees when needed.
  • Monitored expiration dates on food items for freshness assurance.
  • Assisted customers with product selection and ordering process.
  • Collaborated with team members to achieve daily goals.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Upheld high standards of productivity and quality in operations.
  • Addressed customer needs, responding to specific requests.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Sales Associate (Remote)

State Farm
Forsyth, GA
12.2022 - 06.2023
  • Conducted market research to identify potential customers and their needs.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Developed strategic relationships with key decision makers at target companies.
  • Maintained accurate records of customer interactions and transactions.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Negotiated contracts with customers to secure sales deals.
  • Developed relationships with customers by providing excellent customer service.
  • Monitored industry news, developments, and trends related to our products and services.
  • Identified opportunities for cross-selling additional products and services.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Improved customer service feedback scores through outstanding service.
  • Maximized market share by working with clients and building relationships.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.

Warehouse associate/Receptionist

PROLOGISTIX HORIZON GROUP USA
01.2022 - 09.2022
  • Collected and packaged items for designated orders, Pallet Jacket handler, Directing in the unloading of trucks daily, Managed over a 1000 emails and phone calls weekly, Order Fulfillment processing, Efficiently answered the phone for customers in a timely manner
  • Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
  • Resolved escalated customer complaints promptly and professionally.
  • Participated in recruitment activities such as interviewing prospective candidates.
  • Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
  • Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
  • Conducted weekly meetings with staff members to discuss performance goals.
  • Managed vendor relationships so that services provided were cost effective yet met high quality standards.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Created and implemented procedures for handling customer inquiries and complaints.
  • Analyzed data from various sources to identify trends in customer inquiries and complaints.
  • Created customer surveys to track customer satisfaction.
  • Developed employee performance and satisfaction optimization programs.
  • Led team meetings to update on goals, share best practices, and discuss improvements.

Cashier Team Lead

BURGER KING
02.2020 - 05.2022
  • Handling money, Sales experience, Time management, Order Fulfilling
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

DELI ASSOCIATE

INGLES MARKETS
10.2020 - 08.2021
  • Food Handling, Communicating with customers, Food preparation, Cashier duties
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
  • Organized storage areas to maximize efficiency while keeping products safe from contamination.
  • Provided accurate information about product ingredients upon request.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
  • Operated cash registers accurately to process customer payments efficiently.
  • Prepared sandwiches according to customer specifications.
  • Checked expiration dates on packaged goods before placing them on display.
  • Maintained cleanliness of deli area, including tables and counters.
  • Adhered to company policies and procedures related to food handling processes.

Education

Bachelor of Science - Dental Hygiene

Clayton State University
Morrow, GA
05-2027

High School Diploma -

Mary Persons High School
Forsyth, GA
05-2021

Skills

  • Time management
  • Adaptability
  • Receptionist
  • Graphic Design
  • Computer navigation skills
  • Call Center Operations
  • Microsoft Outlook
  • Staff Training
  • Customer Relationship Management (CRM)
  • Warranty Service
  • Technical Support
  • CRM Software
  • Active Listening
  • Complaint Handling
  • Microsoft PowerPoint
  • EXCEL navigation
  • Copy Editing
  • Critical Thinking
  • Paperwork Processing
  • Information Security
  • Scheduling
  • Call Management
  • Data Entry

Training

1 year experience, SQL-Quantifying and Managing Data, Khan Academy, Tableau Course, Charlotte Chaze, Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete. Ensure data entry accuracy by utilizing Excel to identify and remove discrepancies. Processed large quantities of data by using excellent typing skills of 70 words per minute.

Affiliations

  • I was an Advanced Placement student throughout middle school and high school. I graduated with honors and a 3.9 GPA.
  • Former Chorus and Performance Arts student with state titles.
  • Proficient reader and writer. I write my own books in my spare time.
  • Expanding knowledge in multiple languages. I grew up with a Spanish background.

Languages

English
Native/ Bilingual
Spanish
Limited

Certification

  • SQL-Quantifying and Managing Data, Khan Academy Course
  • Tableau Course, Charlotte Chaze

-Utilize database and software systems to log information for at least 100 customers per day, and ensure data entry is accurate and concise.

-Processing large quantities of data using excellent typing skills of 70 WPM.

References

  • Sunita Salias, Team Lead, Walmart, 180 N Lee St, Forsyth, GA, 31029, (478) 994-0163
  • Cindy Kyle, Merchandise Manager, Walmart, 180 N Lee St, Forsyth, GA, 31029, (478) 994-0163
  • Wesley Jones, General Manager, Ingles, 260 Tift College Dr, Forsyth, GA, 31029, 478-994-4900
  • Greg Ingram, Horizon Group USA

Timeline

Team Member

Dunkin' Donuts Franchising
06.2023 - 08.2024

Sales Associate (Remote)

State Farm
12.2022 - 06.2023

CUSTOMER SERVICE REPRESENTATIVE/OGP

Walmart
09.2022 - Current

Warehouse associate/Receptionist

PROLOGISTIX HORIZON GROUP USA
01.2022 - 09.2022

DELI ASSOCIATE

INGLES MARKETS
10.2020 - 08.2021

Cashier Team Lead

BURGER KING
02.2020 - 05.2022

Bachelor of Science - Dental Hygiene

Clayton State University

High School Diploma -

Mary Persons High School

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KAILEE JOYNER