KAILEE KROL
Atlanta,GA
Summary
Supported clients in ABA therapy through effective advocacy and clinical documentation practices. Assisted small businesses in refining operational processes and optimizing workflows for improved efficiency. Collaborated with multidisciplinary teams to enhance clinical outcomes and promote continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Therapist
SkyCare ABA
Atlanta, GA
11.2023 - Current
- Collaborate with families to strengthen at-home support strategies.
- Provide 1, 1 therapy to individuals with autism spectrum disorder.
- Achieve 100% approval rate on submitted insurance notes.
- Implement evidence-based interventions to facilitate client progress.
- Adhere to ethical standards established by the Behavior Analyst Certification Board.
Consultant
Hue Group LLC
Atlanta, GA
01.2019 - Current
- Improve dispatch, routing, and daily logistics operations to increase efficiency.
- Identify cost-saving opportunities through route and workflow optimization.
- Develop SOPs to improve operational consistency and compliance.
- Collaborate with drivers and management to resolve operational issues.
- Analyze performance metrics and recommend process improvements.
- Support client relationships by providing logistics solutions and service support.
Clinical Research Project Manager (Contract)
Ewald & Wasserman Research Consultants
Atlanta, GA
04.2024 - 01.2025
- Managed and executed clinical research projects contracted by Wake Forest Medical School.
- Recruited businesses for participation in clinical research studies.
- Managed payments and compensation for participating businesses.
- Developed study protocols and informed consent documents for participants.
- Oversaw data management processes, ensuring accuracy and integrity of information.
Intake Coordinator
Atlanta Autism Center
Atlanta, GA
01.2023 - 01.2024
- Processed insurance verifications and updated patient records efficiently.
- Documented all client interactions per agency policies and procedures.
- Conducted direct one-on-one instruction with clients using ABA techniques.
- Conducted initial assessments of clients to identify presenting issues and formulate treatment plans.
- Maintained accurate clinical activity records in compliance with HIPAA guidelines.
Therapist
Georgia Developmental (Academy ABA)
Atlanta, GA
01.2021 - 01.2023
- Provided therapeutic support to clients with developmental disabilities.
- Developed individualized behavior intervention plans for clients.
- Facilitated group therapy sessions to enhance social skills among clients.
- Maintained precise documentation of client sessions and treatment plans.
- Evaluated program effectiveness using data collection methods, including surveys and interviews.
Facilitator
LRW INC
Novato, CA
10.2017 - 01.2021
- Supervised daily operations to ensure compliance with care regulations.
- Developed individualized care plans in collaboration with clients and families.
- Trained staff on best practices for client support and crisis intervention.
- Managed medication distribution while maintaining accurate medical records.
- Facilitated community outreach programs to enhance client engagement opportunities.
Behavior Interventionist
Juvo Autism and Behavioral Health Services
Oakland, CA
09.2016 - 01.2019
- Implemented behavior intervention strategies for students with diverse needs.
- Collaborated with teachers to create individualized support plans.
- Provided training and guidance on behavior management techniques for staff.
- Documented incidents and maintained accurate records of interventions.
- Utilized various data collection programs to record data and submit insurance notes.
Customer Care Manager
Good Eggs
San Francisco, CA
11.2014 - 09.2016
- Managed customer care operations, overseeing daily workflows and ensuring timely, empathetic resolution of escalations.
- Developed training materials and coach staff to improve service quality and consistency.
- Collaborated cross-functionally with operations and logistics to resolve order issues and streamline processes.
- Monitored customer feedback and implement process improvements to enhance satisfaction and reduce repeat issues.
- Utilized phone, chat and email to communicate efficiently with customers and vendors.
Senior Client Advocate
IHSS Adult Services Program
Oakland, CA
06.2007 - 09.2014
- Advocated for clients' needs in adult services, resulting in improved care solutions.
- Coordinated communication among clients, families, and providers to ensure comprehensive support.
- Trained new staff on advocacy practices and service delivery standards.
- Collaborated with community organizations to enhance outreach initiatives.
- Provided technical support to customers via telephone, email and chat.
Education
Bachelor of Science - Human Development
California State University Eastbay
05.2017
Skills
Data Collection
Consulting
Client Relations
Clinical Documentation
Therapeutic Techniques
Crisis Intervention
Insurance Documentation
Verbal and Written Communication
Client Advocacy
Certification
BACB Board Certified - RBT, National CPR Foundation - CPR/BLS, Crisis Prevention Institute - Crisis Prevention Intervention, Google Foundations - Project Management, University of Michigan - Successful Negotiation, University of California Irvine - Conflict Resolution Skills, IBM - Customer Service Fundamentals
Timeline
Clinical Research Project Manager (Contract)
Ewald & Wasserman Research Consultants
04.2024 - 01.2025
Therapist
SkyCare ABA
11.2023 - Current
Intake Coordinator
Atlanta Autism Center
01.2023 - 01.2024
Therapist
Georgia Developmental (Academy ABA)
01.2021 - 01.2023
Consultant
Hue Group LLC
01.2019 - Current
Facilitator
LRW INC
10.2017 - 01.2021
Behavior Interventionist
Juvo Autism and Behavioral Health Services
09.2016 - 01.2019
Customer Care Manager
Good Eggs
11.2014 - 09.2016
Senior Client Advocate
IHSS Adult Services Program
06.2007 - 09.2014
Bachelor of Science - Human Development
California State University Eastbay