Kailee LaRose
Reno,NV
Summary
Enthusiastic and reliable food service professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Food Server and Bartender
Olive Garden
1481 E Lincoln Way, Sparks, NV
07.2022 - Current
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Serve breakfast lunch and dinner to at least 50-100 customers per shift at a national chain restaurant.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guest.
- Swiftly and successfully resolved conflict resulting in guest satisfaction.
- Monitored guests for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Studied and served and memorized 43 plus popular and custom cocktails recipes, dozens of local beers, wines in order to give quality recommendations to guest.
Hostess/ Busser/ Barback
The Brewers Cabinet
475 S Arlington Ave, Reno, NV 89501
01.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Checked ID cards and verified bar guests were of legal age.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
Food Server
Mel's Diner
345 N Arlington Ave, Reno, NV 89501
03.2019 - 09.2020
- Graveyard shift lead for 8 months
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Spearheaded team initiatives to reduce food waste by implementing portion control measures and closely monitoring inventory levels.
Education
Certificiation - Dental Assisting
Milan Institute
950 Industrial Way, Sparks, NV 8943104.2019
Skills
- Conflict and Complaint Resolution
- Process Monitoring
- Workflow Coordination
- Food and Beverage Upselling
- Memory retention
- Adaptable and Flexible
- Staff Training
- Bar terminology
- Analytical Thinking
Timeline
Food Server and Bartender
Olive Garden
07.2022 - Current
Hostess/ Busser/ Barback
The Brewers Cabinet
01.2021 - 08.2022
Food Server
Mel's Diner
03.2019 - 09.2020
Certificiation - Dental Assisting
Milan Institute