Kailee Martinez
The Colony,USA
Summary
Experienced customer service professional with a proven track record of effectively addressing and resolving customer issues. Recognized for fostering strong team collaboration and consistently achieving positive outcomes. Known for reliability, adaptability, excellent communication, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
03.2023 - Current
- Build and foster client relationships through proactive outreach, identifying solutions for new and existing clients.
- Provided a positive banking experience, including processing cash and cashless transactions
- educated clients on digital products and services
- Identified solutions for clients based on their needs and effectively engaging and communicating with clients.
- Outbound/inbound calls
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Enhanced client satisfaction by providing tailored business banking solutions and personalized consultations.
- Facilitated smooth account opening processes, making banking more accessible to new customers.
- Planned, developed and pursued active customer call program to attract new banking relationships.
- Identified opportunities for cross-selling products to existing clients, enhancing their overall banking experience.
- Collaborated with internal partners to create comprehensive banking solutions for commercial clients.
Head Cashier/Customer Service
The Home Depot
03.2022 - 04.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and offered credit cards.
- Handle cash drawer balancing and reconciliation at the beginning and end of shift.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change schedules.
- Monitor cashier performance and provide feedback.
- Manage schedules and ensure adequate staffing levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Sales Associate
Kohl's
04.2020 - 05.2022
- Deliver excellent customer service in point of sale and customer service processes, focusing on consistent execution and operational efficiency.
- Some of my many tasks would include, greeting customers, assist with purchases, handle returns, and promote Kohls Charge Card.
- In other instances I would maintain store appearance, ensure accurate pricing, and assist customers with finding merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High school diploma or GED -
Richard McKenna Charter High School
04.2021
Associate of Arts - Social Work
College of Southern Idaho
Twin Falls, ID06-2026
Skills
- Proficient in outbound sales
- Phone Etiquette
- Analytical problem solving
- Organizational time strategies
- Customer engagement
- Strong verbal and non-verbal communication
- Collaborative teamwork
- Strong oral presentation skills
- Cash management
- Proven sales ability
- Team leadership experience
- Proficient in computer applications
- Team leadership & development
- Attention to detail
- Problem-solving
- Issue resolution
- Customer relationship management
Languages
Spanish - Expert
Native or Bilingual
English
Native or Bilingual
Timeline
Client Relationship Consultant
U.S. Bank
03.2023 - Current
Head Cashier/Customer Service
The Home Depot
03.2022 - 04.2023
Sales Associate
Kohl's
04.2020 - 05.2022
High school diploma or GED -
Richard McKenna Charter High School
Associate of Arts - Social Work
College of Southern Idaho
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