Kailee Nichols
Ellensburg,WA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Suncadia Resort
Cle Elum, Washington
10.2024 - 01.2026
- Delivered exceptional guest service, ensuring positive experiences and resolving issues promptly.
- Managed front desk operations, coordinating check-ins and check-outs efficiently.
- Assisted guests with inquiries about resort amenities and local attractions, enhancing their stay.
- Processed reservations using property management systems, maintaining accuracy in bookings.
Food Service Worker
Freshii
03.2022 - 12.2022
- Prepared and served food items following health and safety guidelines.
- Maintained cleanliness of workstations and dining areas to enhance customer experience.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Collaborated with team members to ensure efficient service during peak hours.
Restaurant Hostess/Takeout Crew
Pellegrino's Italian Kitchen
06.2020 - 12.2021
- Welcomed and seated guests promptly, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Handled guest inquiries and complaints professionally, ensuring satisfaction.
- Implemented waitlist management strategies, reducing guest wait times during peak hours.
Office Assistant
Morris-Sockle, PLLC
05.2019 - 06.2020
- Assisted in daily office operations, ensuring smooth workflow and efficient communication among team members.
- Maintained organized filing system, improving document retrieval speed and accuracy for ongoing projects.
- Coordinated office supplies inventory, ensuring availability while minimizing waste through careful monitoring.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Arts - Psychology
Central Washington University
Ellensburg, WA06-2024
Associate of Arts - General Studies
South Puget Sound Community College
Olympia, WA06-2022
High School Diploma -
A.G. West Black Hills High School
Tumwater, WA06-2022
Skills
- Customer service
- Problem-solving skills
- Time management
- Oral and written communications
- Computer skills
- Clerical duties
- Teamwork and collaboration
- Detail-oriented
- Phone and email etiquette
Timeline
Front Desk Agent
Suncadia Resort
10.2024 - 01.2026
Food Service Worker
Freshii
03.2022 - 12.2022
Restaurant Hostess/Takeout Crew
Pellegrino's Italian Kitchen
06.2020 - 12.2021
Office Assistant
Morris-Sockle, PLLC
05.2019 - 06.2020
Bachelor of Arts - Psychology
Central Washington University
Associate of Arts - General Studies
South Puget Sound Community College
High School Diploma -
A.G. West Black Hills High School