Hi, I’m
Kailee Sandoval
Summary
Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
years of professional experience
Work History
Michaels Arts And Crafts
Cashier
07.2018 - 04.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answering phones
-
Salvation Army Employment Plus
Bell Ringer
12.2019 - 12.2019
Job overview
- Protected donations by never leaving kettle unattended.
- Watched over bucket for 8 hours each shift, continuously soliciting donations, and making connections with passersby.
- Promoted a positive atmosphere for team members, leading to improved camaraderie and performance quality.
Kroger
Online Grocery Associate
11.2020 - 02.2021
Job overview
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Education
CNMAlbuquerque, NM
GED
Skills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Order Processing
- Live chat support
Timeline
Online Grocery Associate
Kroger
11.2020 - 02.2021
Bell Ringer
Salvation Army Employment Plus
12.2019 - 12.2019
Cashier
Michaels Arts And Crafts
07.2018 - 04.2019
CNM
GED
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