Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailee Taylor

Piedmont

Summary

Experienced Office Management and Administration optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends organizational, technical and business operations. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Operations Supervisor

Costco Wholesale Corp
09.2020 - Current
  • Oversaw daily operations of customer service phone and chat lines, ensuring prompt, professional and solution-focused support
  • Monitored service quality and response times to ensure adherence to company standards and SLAs
  • Trained and managed team members on handling high-volume inquiries across phone and digital platforms
  • Tracked and reported on KPIs to measure progress, identify trends, and recommend actionable improvements
  • Wrote and deliver performance reviews
  • Resolved employee and customer conflict with empathy and efficiency

Apartment Leasing Agent

The Links and Greens at Norman
03.2019 - 09.2020
  • Assisted with day-to-day operations, including answering phones, greeting residents and prospects
  • Scheduled and performed property tours
  • Maintained organized resident files and updated records in property management systems
  • Handled resident concerns and service request professionally, ensuring timely resolution and follow-through
  • Conducted unit inspections and prepare for new tenet occupancy

Cleaner

KJ's Cleaner
06.2017 - 03.2019
  • Used time management and efficient cleaning methods to meet deadlines
  • Handled equipment, chemicals, and materials properly and with caution
  • Organized and used industrial cleaning products following strict safety procedures
  • Emptied trashcans and transported waste to collection areas
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings

General Merchandiser

Stater Brothers Markets
07.2014 - 06.2017
  • Led merchandising team to optimize product displays and increase sales.
  • Collaborated with cross-functional teams to streamline supply chain operations.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.

Education

GED -

Temecula Valley High School
Temecula, CA

Skills

  • Team leadership
  • Project oversight
  • Strong organizational skills
  • Effective written communication
  • Analytical problem solving
  • Skilled in prioritizing concurrent responsibilities
  • Strong focus on accuracy
  • Service excellence

Timeline

Operations Supervisor

Costco Wholesale Corp
09.2020 - Current

Apartment Leasing Agent

The Links and Greens at Norman
03.2019 - 09.2020

Cleaner

KJ's Cleaner
06.2017 - 03.2019

General Merchandiser

Stater Brothers Markets
07.2014 - 06.2017

GED -

Temecula Valley High School

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