Summary
Work History
Education
Skills
Overview
Work Preference
Timeline
AssistantManager

Kailee Walker

Jerome ,Idaho

Summary

Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.

Work History

Assistant Manager

Valley Wide Cooperative
10 2023 - 9 2025
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Lead CSR

Valley Wide Cooperative
10 2016 - 10 2023
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.

Education

Twin Falls High School
5 . 2005

Skills

  • Creative problem solving
  • Money handling abilities
  • Warehousing functions
  • Recruiting and interviewing
  • Training
  • Inventory management
  • Organization and Time Management
  • Self-Motivated
  • Recordkeeping ability
  • Purchasing procedures

Overview

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1

9

Work Preference

Work Type

Full TimePart Time

Timeline

Assistant Manager

Valley Wide Cooperative
10 2023 - 9 2025

Lead CSR

Valley Wide Cooperative
10 2016 - 10 2023

Twin Falls High School