Kailee Wilder
Portland
Summary
Proven track record in enhancing operational efficiency and fostering client relationships, notably at Dr. Martens Airwair USA, LLC. Expert in spreadsheet management and adept at multitasking, successfully managed high-volume accounts and improved service integration. Achieved a significant client base expansion as a Personal Shopper, demonstrating exceptional time management and customer relations skills.
Overview
6
6
years of professional experience
Work History
Personal Shopper
Shipt Inc.
01.2022 - Current
- Developed a comprehensive client database, including nearly 200 clients who prefer to use my services as a personal shopper for future orders placed through the ordering platform.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Nurtured various approaches to effectively communicate with a broad spectrum of clients with unique needs including accomodations for those with limited technical abilities or situations where other conversation barriers exist.
Office Manager
The Lewis Company
05.2023 - 09.2023
- Facilitated all business communications with clients, vendors, compliance officials and other individuals in daily operations. Communications included but are not limited to appointment scheduling, project bids, code and zoning inspections, requests for service, warranty claims and direct sales.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, text message or email correspondence.
- Demonstrated the ability to uphold a quality work ethic and high level of productivity while working remotely, during business travel and in the field while assisting on jobsites.
- Streamlined operations by implementing new software that called upon prior experiences and knowledge which allowed for successful customizations that were handcrafted for the business.
Distribution Center Operations Analyst
Dr. Martens Airwair USA, LLC
02.2019 - 01.2022
- Generated reports using WMS data to help management with making key planning decisions.
- Designed plans to improve operations and suggested changes to standard procedures to enhance throughput.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Aligned with wholesale and direct-to-consumer business partners to understand and accomplish monthly fulfillment targets.
- Prepared detailed documents and training guides used to onboard new members of the Administrative team.
Subject Matter Expert
Dr. Martens Airwair USA, LLC
05.2019 - 10.2019
- Conducted ERP system testing to prepare documentation of standard operating procedures
- Used personal experience to create edge-case test scenarios to challenge the integrity of specific business solutions.
- Collaborated with Work Stream Lead to meet project demands.
- Developed and managed a comprehensive outline of all processes impacted by the system cutover.
- Incorporated feedback from process owners to accurately represent the challenges created by proposed work-around solutions.
Distribution Center Administrative Assistant
Dr. Martens Airwair USA, LLC
07.2018 - 02.2019
- Handled daily order processing for up to 30 DM retail stores.
- Effectively communicated with outside logistic companies to meet the service level agreements for each shipment.
- Maintained optimal pick bin replenishment levels by overseeing the timely disbursement of outstanding action lists.
- Managed multiple high-volume wholesale accounts with a heightened level of detail and communication with the Sales Operations team.
- Cross-trained in nearly all warehouse positions to gain a holistic view of facility operations.
Education
Associate of Science - Business Transfer
Portland Community College
Portland, OR03.2025
Skills
- Relationship-Building
- Time Management
- Multitasking abilities
- Customer Relations
- Office Administration
- Spreadsheet Management
Timeline
Office Manager
The Lewis Company
05.2023 - 09.2023
Personal Shopper
Shipt Inc.
01.2022 - Current
Subject Matter Expert
Dr. Martens Airwair USA, LLC
05.2019 - 10.2019
Distribution Center Operations Analyst
Dr. Martens Airwair USA, LLC
02.2019 - 01.2022
Distribution Center Administrative Assistant
Dr. Martens Airwair USA, LLC
07.2018 - 02.2019
Associate of Science - Business Transfer
Portland Community College
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