Kailee Yereance
Ormond Beach,FL
Summary
Dynamic and ambitious professional with a passion for learning and a drive to carve out a successful career path. Eager to apply a diverse skill set gained from previous experience in customer service and medical positions to excel in new challenges and opportunities. Adept at adapting to changing environments, mastering new skills, and delivering exceptional results. Committed to continuous growth, both personally and professionally, with a strong work ethic and a dedication to exceeding expectations. Seeking to leverage a blend of enthusiasm, adaptability, and past experience to make a meaningful impact and achieve long-term success in the workplace.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
STAND-Up MRI
07.2023 - Current
- Managed front desk operations, including greeting patients, answering phone calls, and scheduling appointments, resulting in efficient patient flow and satisfaction.
- Scheduled and confirmed appointments for MRI and X-Rays, optimizing clinic efficiency and patient flow.
- Handled over 30 incoming calls each day from patients, insurance companies, and doctor offices with professionalism and efficiency, providing assistance, answering inquiries, and resolving issues in a timely and courteous manner.
- Collected patient information and insurance details accurately, maintaining confidentiality and compliance with HIPAA regulations.
- Coordinated with medical staff and technicians to prioritize patient appointments and address scheduling conflicts.
- Maintained electronic medical records (EMR) and ensured accurate documentation of patient information and appointments.
- Collaborated with billing and administrative teams to streamline processes and improve overall office efficiency.
- Verified patient insurance information, collected copayments, and processed billing transactions accurately to ensure timely and accurate payment processing.
- Assisted with administrative tasks, such as filing, scanning, and data entry, to support efficient functioning of our medical office.
Date Entry Specialist
VENTRA HEALTH
06.2022 - 07.2023
- Entered and maintained accurate patient demographic and insurance information into electronic medical records (EMR) systems, ensuring data integrity and compliance with healthcare regulations.
- Managed approximately 30 incoming calls, emails, and faxes per day from patients and attorney offices.
- Collaborated with billing and coding teams to troubleshoot issues related to data entry errors, ensuring timely resolution to prevent delays in reimbursement and revenue cycle management.
- Utilized specialized software applications, such as medical billing software and electronic health record (EHR) systems, to input and retrieve patient information, streamlining administrative workflows.
- Communicated effectively with healthcare providers and office staff to clarify patient information and resolve data entry discrepancies, promoting accurate billing and reimbursement.
- Participated in training sessions and professional development opportunities to stay updated on changes in medical coding guidelines and billing regulations, ensuring compliance with industry standards.
- Spearheaded training initiatives for transitioning medical entry software, equipping team members with essential skills and knowledge to effectively navigate and utilize new systems.
- Conducted interactive training sessions for individuals and groups, employing engaging teaching methods to accommodate diverse learning styles and maximize comprehension and retention.
- Managed inventory levels of office supplies, ensuring adequate stock levels to support daily operations while minimizing waste and controlling costs.
Social Work Intern
Seminole County Public Defenders Office
01.2022 - 05.2022
- Facilitated referrals to community resources and social service agencies, empowering clients to access vital support systems such as housing assistance, mental health counseling, and substance abuse treatment.
- Assisted in the provision of comprehensive social work services to diverse clientele within the public defenders office, ensuring equitable access to justice for underserved populations.
- Managed a caseload of over 50 clients while working closely with over 6 attorneys.
- Conducted outreach and educational workshops in the community, raising awareness about legal rights, social services, and pathways to accessing justice for marginalized populations.
- Engaged in ongoing professional development activities, including trainings on trauma-informed care, cultural competency, and ethical practice, to enhance skills and knowledge in the field of social work and legal advocacy.
- Demonstrated strong communication skills in liaising with external stakeholders, including courts, probation officers, and social service agencies, to coordinate comprehensive support for clients involved in the criminal justice system.
- Advocated for the rights and well-being of incarcerated individuals by connecting them with community resources, such as reentry programs, vocational training, and transitional housing options, to support successful reintegration into society upon release.
Education
Bachelor of Social Work - Social Work
University of Central Florida
Orlando05.2022
Associate of Science - General Education
Daytona State College
Daytona Beach, FL12.2019
Skills
- Customer Service
- Medical Terminology Knowledge
- Time Management
- Computer Proficiency
- Adaptability
- Creativity
Hobbies & Interests
- Social Media
- Content Creation
- Graphic Design
- Creativity
- Entrepreneurship
- Hiking
- Travel
- Communication
Timeline
Front Desk Coordinator
STAND-Up MRI
07.2023 - Current
Date Entry Specialist
VENTRA HEALTH
06.2022 - 07.2023
Social Work Intern
Seminole County Public Defenders Office
01.2022 - 05.2022
Bachelor of Social Work - Social Work
University of Central Florida
Associate of Science - General Education
Daytona State College
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