Kailee Young

• Provided direct patient care as delegated by the Registered Nurse within the scope of practice as an CNA.
• Performs basic technical skills which can include: CPR; taking and recording vital signs; measuring and recording fluid intake/output; applying dressings; recognizing and reporting signs and symptoms of common diseases or conditions; administering treatments within my scope of practice as directed by a physician or nurse.

• Assisted patient with personal care which include: bathing; mouth and skin care; grooming and dressing; toileting assistance; eating and hydration.
• Provided patients with help walking, exercising, and moving in and out of bed, with transfers to/from and identifying/preventing safety risks.

• Maintaining unit supplies by stocking patient rooms and supply areas to meet patient care needs.
• Documents relevant patient care data in a timely manner and or in real time.
• Providing clerical support to the unit; chart processing, answering telephones, directing visitors, etc.

• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

• Managed the care of 15+ residents with daily needs including dressing, personal hygiene, and transportation to meals.
• Managed bed to chair transfers/vise versa, and bed turns as scheduled for residents.
• Reported all health concerns and or concerning changes in resident behavior to faculty RN.

• Preformed housekeeping duties such as light cleaning, laundry and meals.
• Oversaw resident schedules consisting of doctors appointments, group activities and family visits. • Followed all care plans, facility regulations and implemented consistent safety measures.

• Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

• Ensured that all guests felt welcome, and were given responsive, professional and respectful service at all times
• Built a regular customer base that increased sales on shifts I was scheduled
• Cleaned and organized the bar ensuring it was presentable and aligned with companies expectations • Excelled in customer service, conversation skills and conflict resolution between bar customers
• Prepared and prepped all syrups, wine mixes and kept bar fully stocked before, during and after shift

• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Trained and coached 25+ staff members on customer service skills and food/beverage knowledge
• Preformed facility walkthrough to asses cleanliness and preparedness before, during and at the end of shifts
• Consul and discipline staff when necessary
• Maintained a positive work environment for FOH + BOH staff through daily pep talks, encouragement and support
• Adapted to all arising situations & assessed conflicts with problem resolution

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Evaluated employee performance and conveyed constructive feedback to improve skills.