Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAILEE GUIMOND

Fort Kent,ME

Summary

Motivated individual with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Lines Account Manager

United Insurance
09.2023 - Current
  • Managed a diverse book of business with attention to detail and accuracy, ensuring proper documentation was maintained for each account.
  • Improved client retention by providing exceptional customer service and addressing policy inquiries in a timely manner.
  • Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
  • Finalized sales and collected necessary deposits.

Restaurant Waitress/Bartender & Office Manager

Swampbuck Restaurant & Lounge
04.2019 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Childcare Provider

Kim Paradis
06.2013 - Current
  • Led children in creative, athletic, and educational activities while maintaining safety.
  • Monitored children's activities to verify safety and well-being.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Assisted children with homework and quizzed on subject matter to prepare for upcoming tests.
  • Developed age-appropriate activities and crafts to engage children

Education

Associate - Business Administration

Southern New Hampshire University
05.2023

High School Diploma -

Fort Kent Community High School
06.2020

Skills

  • Proficient in using various software applications like QuickBooks, Excel, PowerPoint, and Word
  • Extensive hands-on experience in customer service, managing records efficiently, allocating time effectively, overseeing food and beverage services skillfully and multitasking adeptly
  • Self-Motivated
  • Order accuracy
  • Accurate money handling
  • Attention to detail
  • High-volume dining
  • Customer engagement
  • Quotes and sales

Certification

  • Maine Property & Casualty License Expires 05/31/2026

Timeline

Personal Lines Account Manager

United Insurance
09.2023 - Current

Restaurant Waitress/Bartender & Office Manager

Swampbuck Restaurant & Lounge
04.2019 - Current

Childcare Provider

Kim Paradis
06.2013 - Current

Associate - Business Administration

Southern New Hampshire University

High School Diploma -

Fort Kent Community High School

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