Kaileigh Smith
Wichita,KS
Summary
Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data.
Overview
1
1
year of professional experience
Work History
Server
Applebee's Grill + Bar
Derby, KS
07.2023 - 12.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
Para
USD 353 Wellington Schools
Wellington, KS
05.2024 - 06.2024
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Client Representative
Core Acquisitions
Wichita, KS
01.2024 - 04.2024
- Provided customer service and support to clients via phone and email.
- Developed strong relationships with customers by responding promptly to their inquiries and concerns.
- Resolved customer complaints in a timely manner, escalating issues when needed.
- Maintained accurate records of customer interactions and transactions.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified potential opportunities for up-selling products or services to clients.
- Collaborated with other departments to ensure customer satisfaction goals were met.
- Generated reports on customer feedback, sales activities, revenue results.
- Followed up with customers after purchase to ensure they were satisfied with their purchase experience.
- Tracked progress towards meeting key performance indicators.
- Ensured compliance with all applicable laws related to client relations management.
- Performed administrative tasks such as filing documents or entering data into databases.
- Suggested process improvements that would enhance customer experience.
- Communicated new product features or updates to existing customers as appropriate.
- Participated in team meetings related to customer service initiatives.
Education
High School Diploma -
Derby High School
Derby, KS05-2023
Skills
- Table Setting
- Food Running
- Safe Food Handling
- Food Delivery
- Supply Restocking
- Order Management
- Beverage Preparation
- Guest Engagement
- Table Bussing
- Food inspection
- Exceptional customer service
- Performance Improvement
- Check payment processing
- Point of Sale (POS) system operations
- Guest Relations Management
- Liquor, wine, and food service
- Item promotion
- Effective customer upselling
- Menu presentation
- Arts and crafts
- Small Group Instruction
- Schedule Management
- Classroom support
- Storytelling
- Teacher Support
- Emotional Support
- Computer Skills
- Helping Students with Special Needs
- Relationship Building
- Behavior Modification
- Elementary Education
- Calm and Patient Demeanor
- Classroom Organization
- Classroom Management
- Conflict resolution techniques
- Multidisciplinary team collaboration
Languages
English
Native/ Bilingual
Timeline
Para
USD 353 Wellington Schools
05.2024 - 06.2024
Client Representative
Core Acquisitions
01.2024 - 04.2024
Server
Applebee's Grill + Bar
07.2023 - 12.2024
High School Diploma -
Derby High School
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