Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailen Maciver

Murrieta,CA

Summary

Professional with a background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.

Overview

11
11
years of professional experience

Work History

National Trade Manager

Smith & Noble/ 3 Day Blinds
04.2016 - Current


  • Enhanced customer experience and contributed to increased sales revenue by leveraging in-depth product knowledge to provide personalized recommendations, and by actively participating in monthly company-led training seminars to stay informed on product updates and best practices
  • Successfully closed over 550 orders annually, generating approximately $1.8 million in revenue
  • Handled accounts, logistics and other customer-related issues for approximately $4.5 million in yearly trade
  • Promoted after one year to manage the To the Trade division, with a focus on serving clients in the East Coast region
  • Fostered long-term client relationships to drive sustained account growth and ensure ongoing success
  • Delivered tailored solutions based on client needs, including providing quotes, preparing orders, and resolving post-order issues to ensure a seamless customer experience
  • Developed and streamlined a comprehensive visual guide for new hires to support onboarding, address common questions, and enhance product knowledge
  • Reviewed and refined monthly marketing strategies to optimize sales performance and increase customer engagement and inquiries
  • Audited regulatory, procedural and customs activities every month.
  • Coordinated promotional activities such as trade shows or online campaigns for increased brand visibility and customer engagement.
  • Boosted sales performance by developing and implementing effective trade strategies
  • Networked to identify potential new clients and expand geographic territories
  • Managed key accounts for increased customer satisfaction and loyalty
  • Collaborated with other departments to align training programs with organizational goals and objectives
  • Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team
  • Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction
  • Implemented new learning strategies depending upon employees' skill levels
  • Created in-depth training manual and handbook for all trade employees
  • Tested all potential software and hardware for an effective sales team

Office Manager/Accounting

Icon Shoes
06.2014 - 04.2016
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

Education

High School Diploma -

Hamilton High School
Anza, CA
06-2011

Associate of Arts -

Palomar College
San Marcos, CA
01-2014

Skills

  • Strong interpersonal and communication skills
  • Skilled in product knowledge and training delivery
  • Team leadership and collaboration experience
  • Proficient in data analysis and reporting
  • Skilled in creating clear, comprehensive training materials and visual aids
  • Excellent communication and presentation skills to facilitate knowledge transfer

Timeline

National Trade Manager

Smith & Noble/ 3 Day Blinds
04.2016 - Current

Office Manager/Accounting

Icon Shoes
06.2014 - 04.2016

High School Diploma -

Hamilton High School

Associate of Arts -

Palomar College

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