Kailene Martinez
Hemet,CA
Summary
Dynamic manager with a proven track record at Multiple facilities, excelling in decision-making and new hire onboarding. Successfully designed leadership development programs, enhancing team management and promoting staff. Expert in daily living requirements and ADL support, ensuring high-quality care and compliance while fostering effective communication among staff and families.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant /Patient Care Coordinator
Midtown Villas
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Worked in fast-paced environment with competing demands for time and attention.
- Led, directed and motivated others to innovate and excel.
- Successfully negotiated client contract renewals to create increased revenue.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Helped clients set and achieve health and wellness goals.
- Managed approximately 30 incoming calls, emails and faxes per day from customers or vendors.
- Managed 26 employees and approximately 90 residents.
Medication Aide / Supervisor
Legacy Assisted Living
11.2018 - Current
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Blood Nurse
CLP
11.2018 - 08.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- On call for Hemet Police dept. when they needed blood draws
Education
High School Diploma -
James Logan High School
Union City, CA06-2013
Skills
- Drugs inventory
- Logs management
- Vital signs monitoring
- Time management abilities
- Multitasking Abilities
- Vendor engagement
- Report generation
- Customer engagement
- Multitasking and organization
- Verbal communication
- Human resources
- Reception management
- HIPAA protocol adherence
- Healthcare documentation
- Billing statement processing
- Patient satisfaction
Timeline
Office Administrative Assistant /Patient Care Coordinator
Midtown Villas
02.2025 - Current
Medication Aide / Supervisor
Legacy Assisted Living
11.2018 - Current
Blood Nurse
CLP
11.2018 - 08.2021
High School Diploma -
James Logan High School