Kailene Troxell
Pendleton,KY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting Store Leader
Maurices
Simpsonville, KY
11.2023 - Current
- Conducted weekly meetings with team members to discuss customer service issues.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated special events such as in-store promotions, charity drives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed inventory audits to identify losses and project demand.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed financial data to identify areas of cost savings or increased profitability.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Developed and implemented strategies for increasing sales revenue.
- Enforced loss prevention measures within the store environment.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Provided feedback to employees on performance improvement opportunities.
First Assistant Manager
Maurices
Simpsonville, KY
03.2023 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed inventory audits to identify losses and project demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted store manager in hiring and training new employees.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Delegated work to staff, setting priorities and goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Direct Support Professional
Cedar Lake
Lagrange, KY
04.2021 - 03.2023
- Provides direct care to those with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Promotes the health, safety and well-being of individuals.
- Monitored client's well-being, safety and comfort under physician direction.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Asset Protection Associate
Walmart
Carrollton, KY
12.2020 - 04.2021
- Maintained a secure and safe shopping and working environment
- Responsible for preventing financial loss caused by theft and fraud.
Cashier/ Customer Service
Walmart
Carrollton, KY
01.2019 - 12.2020
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customer's purchases
- Resolves customer issues and answers questions.
Hostess
Hometown Pizza
Carrollton, KY
08.2018 - 02.2019
- Manage and organize incoming reservations
- Handle and resolve customer inquiries over the phone
- Seat restaurant guests and manage the restaurant seating chart.
Education
Associate of Science2 -
05.2020
High School Diploma -
05.2020
Skills
- Professional and knowledgeable individual well versed in customer service Offering close to three years of experience Highly efficient and accurate with strong planning, communication and problem solving skills
Certification
01/2022, 01/2024, American Heart Association, CPR
Timeline
Acting Store Leader
Maurices
11.2023 - Current
First Assistant Manager
Maurices
03.2023 - Current
Direct Support Professional
Cedar Lake
04.2021 - 03.2023
Asset Protection Associate
Walmart
12.2020 - 04.2021
Cashier/ Customer Service
Walmart
01.2019 - 12.2020
Hostess
Hometown Pizza
08.2018 - 02.2019
Associate of Science2 -
High School Diploma -
01/2022, 01/2024, American Heart Association, CPR