Kailene West
Marietta,GA
Summary
An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
FedEx Ground
Ellenwood, GA
12.2021 - 06.2024
- Collaborates with other FXG field operations to efficiently and effectively plan both contractor and equipment needs to ensure sufficient coverage for trailer movements
- Coordinates and tracks processing and movement of FXG trailers, rental equipment, new trailers, and dollies in FXG network defined Company procedures
- Coordinates cargo shipments to maximize trailer volume while meeting package delivery obligations
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Medical Billing Specialist
Homecare Homebase
Remote
07.2017 - 12.2021
- Processing, monitoring, and collecting of Medicare, Medicaid and other commercial insurance claims in accordance with payor requirements
- Verifying the accuracy of billing data and revising any errors
- Importing/posting payments from all payor types
- Creating and distributing various financial reports as needed
- Timely resolution of all claims including appeals
- Following up on accounts for billing and on overdue accounts for collections via phone calls, resubmissions and adjustments for billing errors
- Working with personal information and maintaining patient confidentiality.
Inpatient Specialist
WellSense Health Plan
Remote
12.2014 - 07.2017
- Prioritizes and processes incoming requests, including authorizing specified inpatient admissions requests, as outlined in departmental policies, procedures, and workflow guidelines
- Answers provider calls and follows up with the information necessary to complete the caller's request within assigned timeframe
- Coordinates resolution of escalated provider inquiries
- Informs provider of authorization decision per department procedure
- Works with providers and key departments to promote an understanding of inpatient admissions requirements and processes
- Handles and follows up on claims related questions
Education
Associate Of Business Administration -
Chattahoochee Technical College
Marietta2025
High School Diploma -
Wheeler High School - Marietta, GA
05.2014
Skills
- Medicare A,B,C,D
- Medical Claims
- Insurance Verification
- Medical Billing
- Inbound/Outbound Calls
- Logistics Analysis
- Data Entry
- SQL
Timeline
Logistics Coordinator
FedEx Ground
12.2021 - 06.2024
Medical Billing Specialist
Homecare Homebase
07.2017 - 12.2021
Inpatient Specialist
WellSense Health Plan
12.2014 - 07.2017
Associate Of Business Administration -
Chattahoochee Technical College
High School Diploma -
Wheeler High School - Marietta, GA