Kailer Chance
Fort Collins,Colorado
Summary
Detail-oriented team player with strong organizational skills. Friendly Customer Service/Sales experienced working in diverse retail environments. Genuine people-person successful mediating various disputes and Reliable communication skills to help solve any conflict that may arise from co-workers and/or customers.
Overview
9
9
years of professional experience
Work History
Car Washer
H20 Car Wash
03.2017 - 08.2019
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Increased repeat business by maintaining a high level of attention to detail and quality workmanship.
- Ensured a safe working environment by adhering to all safety protocols and guidelines.
- Assisted in training new team members on proper car washing techniques, resulting in consistent service quality.
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Contributed to increased revenue by upselling additional services such as memberships or detailing kits.
- Developed strong customer relationships through friendly interactions and prompt service delivery.
- Resolved customer complaints quickly and effectively, restoring client confidence in our services.
- Performed regular equipment maintenance checks to minimize downtime due to malfunctions or repairs.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
- Delivered exceptional results with a wonderful interpersonal connection, leading to numerous referrals from satisfied customers.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Removed dirt and debris from vehicle and equipment interiors.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Pressure washed car exterior, wheel wells, and tires.
- Answered customer questions on pricing, products, procedures, and materials used.
- Greeted customers and guided cars into washing and detailing area.
Restaurant Trainer
Raising Canes Chicken
03.2020 - 08.2020
- Improved employee performance by designing and implementing effective training programs.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Enhanced customer satisfaction by preparing high-quality meals according to menu specifications and dietary requirements.
- Reduced food waste by properly storing ingredients and maintaining an organized kitchen workspace.
- Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.
- Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
- Streamlined dishwashing process with effective organization and prioritization of tasks.
- Assisted in inventory management, monitoring supplies and notifying management for restocking needs.
- Increased team morale by fostering a positive working atmosphere among kitchen staff members.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Supported cooks and chefs by providing clean utensils and cookware when needed, facilitating smooth service execution.
- Increased client retention by fostering strong relationships through consistent communication and followups.
- Identified areas of improvement in customer service, implementing changes to enhance overall experience.
Pizza Chef
Modern Market Eatery
08.2020 - 02.2021
- Enhanced customer satisfaction by crafting high-quality pizzas and maintaining consistency in taste and presentation.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Collaborated with team members to improve workflow efficiency and overall kitchen performance.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Provided exceptional customer service, addressing concerns promptly and ensuring positive experiences for patrons.
- Ensured optimal oven temperatures for consistent cooking results, adjusting as needed based on varying factors such as ingredient density or crust type.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Washed dishes and assisted in bussing tables.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Supported team members with additional tasks, promoting a positive work environment.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Electrical Assistant
The Home Depot
02.2021 - 05.2022
- Enhanced workplace safety by conducting regular equipment inspections and maintenance.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Maximized seasonal revenue by actively promoting relevant items and participating in holiday-themed marketing campaigns.
Delivery Driver
Clampitt Paper Company
05.2022 - 09.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Collaborated with warehouse staff to ensure accurate inventory management and timely dispatch of products.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Reduced fuel costs through effective route planning and consistent monitoring of vehicle performance.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Trainer
MOD Pizza
09.2022 - Current
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Improved pizza production efficiency by streamlining ingredient preparation and dough handling techniques.
- Enhanced customer satisfaction by consistently producing high-quality pizzas with attention to detail and presentation.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Collaborated with team members to improve workflow efficiency and overall kitchen performance.
- Provided exceptional customer service, addressing concerns promptly and ensuring positive experiences for patrons.
- Washed dishes and assisted in bussing tables.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Increased machine efficiency by scraping and pre-washing dishes.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Assistant Baseball Coach
Immediate Future Baseball
04.2017 - 08.2019
- Enhanced team performance by developing and implementing effective training programs.
- Assisted head coach in strategizing game plans, leading to increased winning percentages.
- Analyzed player performance data to guide individual improvement and overall team success.
- Cultivated strong player-coach relationships, fostering a supportive and motivated team environment.
- Organized and managed practice sessions, ensuring efficient use of time and resources for optimal skill development.
- Mentored athletes on maintaining academic eligibility, promoting their success both on the field and in the classroom.
- Implemented strength and conditioning programs tailored to individual needs, improving players'' physical fitness levels.
- Improved defensive strategies by analyzing opposing teams'' tendencies and designing targeted drills during practice sessions.
- Served as a positive role model through consistent professionalism and adherence to ethical coaching standards.
- Conducted video analysis of gameplay footage for tactical adjustments, enhancing overall team strategy execution.
- Managed equipment inventory and maintenance, ensuring players had access to necessary tools for success on the field.
- Facilitated communication between players, parents, and coaching staff regarding team expectations and schedule updates.
- Promoted a culture of good sportsmanship among athletes by modeling respectful behavior towards opponents and officials at all times.
- Instructed athletes in proper techniques for injury prevention while also providing guidance on rehabilitation protocols for injured players.
- Participated in community outreach events, representing the baseball program and fostering positive relationships with local organizations and supporters.
- Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
- Developed profound sense of team belonging throughout season.
- Supervised and coordinated baseball team and program in Triple Crown Baseball League.
Volunteer
Denver Rescue Mission
12.2014 - Current
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced shelter services by implementing improved intake procedures and resource allocation.
- Increased community awareness of homelessness issues through public speaking engagements and outreach programs.
- Managed daily operations of the shelter, ensuring a safe and supportive environment for clients.
- Developed and maintained partnerships with local agencies to provide comprehensive support services to residents.
- Established clear communication channels between staff members to facilitate efficient information sharing regarding client progress or concerns.
- Participated in community events to promote services and engage with public.
Education
Bachelor - Communication Studies
Colorado State University
Ft. Collins, CO12.2023
Skills
- GPS Navigation
- Commercial Driving
- Mileage Tracking
- Load Balancing
- Quality Assurance
- Teamwork and Collaboration
- Merchandise Restocking
- Guest Services
- Customer Complaint Resolution
Hobbies
I am a Colorado kid all the way through and through. My very Coloradoan family had brought me on hikes, bike rides, rock climbing, ice skating, and snowboarding excursions more times than I had gotten a happy meal. Adventuring around all corners of Colorado learning about the magical stories Colorado has to offer was my entire childhood and has implanted a work ethic within me that was founded in love for adventure and the curiosity of knowledge. One corner of Colorado I will always remember is the Colorado Plateau, where the Anasazi Indians disappeared without a trace and people still ponder where they could have gone to this day. As you can probably tell, I also love history and the art of storytelling. All of this helps cultivate the person I am today and has helped instill pride and confidence in myself through the love that I have for my own home state, as well as the many hobbies that come with it. I love to keep active and my Colorado background has drove me to compete at the highest levels of all my sports I played, and also instilled a competitive edge within my own personality.
Timeline
Trainer
MOD Pizza
09.2022 - Current
Delivery Driver
Clampitt Paper Company
05.2022 - 09.2022
Electrical Assistant
The Home Depot
02.2021 - 05.2022
Pizza Chef
Modern Market Eatery
08.2020 - 02.2021
Restaurant Trainer
Raising Canes Chicken
03.2020 - 08.2020
Assistant Baseball Coach
Immediate Future Baseball
04.2017 - 08.2019
Car Washer
H20 Car Wash
03.2017 - 08.2019
Volunteer
Denver Rescue Mission
12.2014 - Current
Bachelor - Communication Studies
Colorado State University