Kailey Bevans
Cedar City ,UT
Summary
Dynamic and results-oriented professional with extensive experience at Scheels Sporting Goods, showcasing exceptional customer service and cash handling skills. Proven track record of reliability, punctuality, and quick learning abilities. Demonstrates strong work ethic, attention to detail, and the ability to significantly improve workflow and team collaboration. Resourceful and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate, on time work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Scheels Sporting Goods
04.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Dishwasher, Hostess, and Busboy
Geckos Mexican Grill
09.2020 - 04.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Supported team members with additional tasks, promoting a positive work environment.
Packaging
Vox Nutrition
05.2019 - 07.2019
- Inspected cargo for proper packaging to meet safety and security regulations.
- Streamlined packaging processes, resulting in increased efficiency and reduced lead times.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Improved workflow efficiency by organizing finished products for easy access during packaging processes.
- Operated various packaging equipment, ensuring correct settings for optimal performance.
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Maintained high quality control standards by thoroughly inspecting products before packaging them.
Education
Bachelor of Science - Biology
Southern Utah University
Cedar City, UT04-2028
High School Diploma -
Bingham High School
South Jordan, UT05-2024
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Conflict Resolution
- Phone Etiquette
- Efficient collaboration
- Attention to Detail
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Utah Driver's License
Languages
American Sign Language
Limited Working
Accomplishments
- Graduated from JATC
Timeline
Cashier
Scheels Sporting Goods
04.2022 - 08.2024
Dishwasher, Hostess, and Busboy
Geckos Mexican Grill
09.2020 - 04.2021
Packaging
Vox Nutrition
05.2019 - 07.2019
- First Aid Certification - American Red Cross or St John Ambulance.
- Utah Driver's License
Bachelor of Science - Biology
Southern Utah University
High School Diploma -
Bingham High School
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