Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kailey Brooks

St. Cloud,FL

Summary

Dynamic leader with proven expertise in horse training and customer relationship management, honed at Brooks Performance Horses. Excelled in enhancing operational efficiency and boosting revenue through strategic business planning and exceptional service. Skilled in MS Office, with a knack for fostering client loyalty and driving competitive advantage.

Overview

11
11
years of professional experience

Work History

Horse Barn Owner

Brooks Performance Horses
04.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Instructed 45 group and private riding lessons for beginner and intermediate students, boosting overall revenue.
  • Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
  • Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.

Riding Instructor

Rising Star Stables
01.2020 - 03.2022
  • Expanded program offerings by developing new courses such as dressage or jumping clinics based on customer demand.
  • Promoted a positive learning environment, fostering relationships between riders and their horses.
  • Mentored advanced riders by refining techniques and preparing them for competitions or higher level challenges.
  • Organized group trail rides and events, creating memorable experiences for clients while reinforcing learned skills.
  • Supported beginner riders in overcoming fears and insecurities through patience, encouragement, and expert guidance.
  • Maintained updated records of student progress, ensuring accurate billing for services rendered.

Horse Trainer

Se'Belle Barrel Horses
06.2018 - 05.2021
  • Prepared horses for specific competitions or tasks.
  • Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
  • Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
  • Rode horses in training sessions and provided feedback on track performance.
  • Enhanced horse performance by implementing personalized training plans and monitoring progress.
  • Expedited the rehabilitation process of injured equines by following strict recovery protocols while slowly reintroducing them to regular training activities.
  • Monitored horses health and statuses before races or competitions.
  • Administered prescribed medications to animals based on individual needs.
  • Delivered public presentations to educate public on animal training and behavior.

Barn Manager

Diamond P Equestrian
08.2013 - 09.2018
  • Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
  • Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
  • Monitored overall health and well-being of 30 horses, paying attention to signs of concern.
  • Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
  • Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
  • Instructed 40+ group and private riding lessons for beginner and intermediate students, boosting overall revenue.
  • Actively promoted the barn's services through social media platforms, community outreach efforts, and networking with industry professionals.
  • Created and distributed marketing materials and email campaigns to promote special events and horse shows.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Associate of Arts - Business Administration

Valencia College
Orlando, FL
05.2016

Skills

  • Horse Training
  • Customer Service
  • Business Planning
  • MS Office
  • Problem Resolution
  • Decision-Making
  • Professional and Courteous
  • Work Planning and Prioritization
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Documentation And Reporting

Accomplishments

  • Professional Barrel Racer
  • AQHA/APHA Top Youth Rider
  • PRCA Southeastern Circuit Finals Qualifier
  • RFDTV's The American Qualifier

Timeline

Horse Barn Owner

Brooks Performance Horses
04.2022 - Current

Riding Instructor

Rising Star Stables
01.2020 - 03.2022

Horse Trainer

Se'Belle Barrel Horses
06.2018 - 05.2021

Barn Manager

Diamond P Equestrian
08.2013 - 09.2018

Associate of Arts - Business Administration

Valencia College

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Kailey Brooks