Hi, I’m
Kailey Chan
Underwriting Service Assistant And Cheer Coach
Queen Creek,AZ
Summary
Enthusiastic professional with a diverse background encompassing expertise in administration, medical billing, leadership and coaching. Adept at multitasking, problem-solving, and prioritizing tasks with meticulous attention to detail. Committed to delivering exceptional results and achieving goals.
Overview
13
years of professional experience
2
Certifications
Work History
State FarmRemote Hybrid - Tempe, AZ
Underwriting Service Assistant
10.2023 - Current
Job overview
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Produced premium breakdowns for agents explaining the accounting for the the premium history.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Spoke with agents to help clarify client accounts and agent questions
- Other tasks as needed
Queen Creek Junior High Queen Creek, Arizona
Assistant Cheer Coach
07.2023 - Current
Job overview
- Assist head coach in planning and organizing practices, routines, and events
- Teach and coach cheerleaders on skills including jumps, stunts, tumbling, and dance routines
- Ensure safety during practices, games, and competitions
- Coordinate performances, choreography, and music selection
- Lead conditioning exercises and warm-ups to improve strength and flexibility
- Promote team unity, morale, and motivation
- Assist with logistics and coordination of events
- Evaluate progress, provide feedback, and implement training plans
- Mentor and provide leadership to cheerleaders
- Assist with administrative tasks and communication with parents
- Stay updated with coaching techniques and industry trends through professional development
EvergreenHealth - Professional BillingKirkland , Washington
Payment Application Specialist
04.2019 - 04.2023
Job overview
- Strong understanding of medical coding systems (CPT, ICD-10)
- Proficient in medical billing software, including Cerner and Epic
- Knowledge of insurance claims processing and billing regulations (HIPAA, Medicare/Medicaid)
- Detail-oriented with excellent problem-solving and analytical skills
- Effective communication and collaboration with patients, insurance companies, and internal teams
- Proficient in Microsoft Office Suite and data entry
- Analyze more complex accounts for collectibility purposes
- Accurately enter, balance, and post insurance payments and contractual allowances in a timely manner
O'Sullivan Properties Kirkland, Washington
Assistant Property Manager
06.2022 - 10.2022
Job overview
- Proficient in generating monthly financial reports, including general ledger, rent roll, profit and loss statement, and balance sheet
- Skilled in vendor correspondence and maintaining effective relationships
- Experienced in reviewing leases and contracts
Aham Yoga And Bollyworks DanceRedmond, Washington
Studio Administrator
07.2018 - 05.2019
Job overview
- Skilled in editing and proofreading blog posts for accuracy and quality
- Experienced in updating and maintaining multiple websites
- Strong ability to manage administrative tasks for multiple businesses
- Quick learner and adept at handling various customer management tools
- Knowledge in social media management
- Capable of scheduling meetings and coordinating calendars
- Proficient in handling email and phone communications promptly and professionally
- Skilled in studio outreach and establishing beneficial relationships for business growth
- Competent in travel and accommodation booking
- Efficient in managing contact lists and maintaining online records
- Proficient in creating customer spreadsheets and organizing data
- Excellent organizational skills in managing owner's calendar
- Experienced in conducting market research
- Capable of creating impactful presentations
- Customer service-oriented as the first point of contact
- Familiarity with content marketing, tools like Asana and WordPress, cloud services, and VoIP
- Strong grasp of proofreading skills geared towards SEO
Bruchal OrthodonticsBothell, Washington
Front Office Coordinator
11.2016 - 07.2018
Job overview
- Friendly and professional demeanor in assisting patients, staff, and sales representatives
- Insurance benefits verification
- Efficient multi-line telephone handling
- Appointment scheduling
- Patient check-in/out and payment processing
- Coordination of orthodontic lab services
- Back office support (chart maintenance, email correspondence, spreadsheet updates)
- Mail handling and distribution
- Financial day sheet review and merchant processing report
- Contract and letter creation for patient treatment
- Creation of engaging monthly patient contests
Renton Pediatric AssociatesRenton, Washington
Medical Receptionist
07.2011 - 11.2016
Job overview
- Demonstrated commitment to providing outstanding customer service
- Proficient in appointment scheduling and patient check-in/out processes
- Utilize professional phone etiquette for effective communication on multi-line telephones
- Strong written and verbal communication skills with co-workers, patients, and medical professionals
- Facilitate accurate and detailed correspondence between parents and medical professionals
- Experience in verifying commercial and state insurance coverage through OneHealthPort and other online platforms
- Skilled in processing patient payments and resolving billing inquiries
- Accurate data entry, balancing, and posting of payments
- Manage ordering and payment processing for patient charts in storage archive
- Proficient in Microsoft Word, Excel, Adobe, and Outlook
- Handle outgoing and incoming mail distribution
- Organize and maintain in-office lab results for both locations
- Handle faxing, sending, and printing of medical records and billing information
- Detail- oriented in organizing, scanning and converting patient charts to EMR
- Process patient referrals to specialists
Education
Green River CollegeAuburn, WA
Associate of Arts from Communication Studies And Philosophy
05.2001 - 06.2011
Kentlake High SchoolKent, WA
High School Diploma
09.2006 - 06.2010
Skills
Attention to detail
Effective Communication
Problem Solving
Organization and Time Management
Interpersonal Skills
Training and Mentoring
Multitasking and Prioritization
Marketing and Advertising
Analytical Skills
Quick Learning and Adaptability
Leadership and Team Coordination
Certification
Certified NFHS Coach Level 1
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Assistant Cheer Coach
Queen Creek Junior High
07.2023 - Current
Certified NFHS Coach Level 1
07-2023
Assistant Property Manager
O'Sullivan Properties
06.2022 - 10.2022
Payment Application Specialist
EvergreenHealth - Professional Billing
04.2019 - 04.2023
RYT-200 Registered Yoga Instructor, Global Soul Yoga
11-2018
Studio Administrator
Aham Yoga And Bollyworks Dance
07.2018 - 05.2019
Front Office Coordinator
Bruchal Orthodontics
11.2016 - 07.2018
Medical Receptionist
Renton Pediatric Associates
07.2011 - 11.2016
Kentlake High School
High School Diploma
09.2006 - 06.2010
Green River College
Associate of Arts from Communication Studies And Philosophy
05.2001 - 06.2011