Hi, I’m
Kailey Chan
Underwriting Service Assistant And Cheer Coach
Queen Creek,AZ
Summary
Enthusiastic professional with a diverse background encompassing expertise in administration, medical billing, leadership and coaching. Adept at multitasking, problem-solving, and prioritizing tasks with meticulous attention to detail. Committed to delivering exceptional results and achieving goals.
Overview
13
years of professional experience
2
Certifications
Work History
State FarmRemote Hybrid - Tempe, AZ
Underwriting Service Assistant
10.2023 - Current
Job overview
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Produced premium breakdowns for agents explaining the accounting for the the premium history.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Spoke with agents to help clarify client accounts and agent questions
- Other tasks as needed
Queen Creek Junior High Queen Creek, Arizona
Assistant Cheer Coach
07.2023 - Current
Job overview
- Assist head coach in planning and organizing practices, routines, and events
- Teach and coach cheerleaders on skills including jumps, stunts, tumbling, and dance routines
- Ensure safety during practices, games, and competitions
- Coordinate performances, choreography, and music selection
- Lead conditioning exercises and warm-ups to improve strength and flexibility
- Promote team unity, morale, and motivation
- Assist with logistics and coordination of events
- Evaluate progress, provide feedback, and implement training plans
- Mentor and provide leadership to cheerleaders
- Assist with administrative tasks and communication with parents
- Stay updated with coaching techniques and industry trends through professional development
EvergreenHealth - Professional BillingKirkland , Washington
Payment Application Specialist
04.2019 - 04.2023
Job overview
- Strong understanding of medical coding systems (CPT, ICD-10)
- Proficient in medical billing software, including Cerner and Epic
- Knowledge of insurance claims processing and billing regulations (HIPAA, Medicare/Medicaid)
- Detail-oriented with excellent problem-solving and analytical skills
- Effective communication and collaboration with patients, insurance companies, and internal teams
- Proficient in Microsoft Office Suite and data entry
- Analyze more complex accounts for collectibility purposes
- Accurately enter, balance, and post insurance payments and contractual allowances in a timely manner
O'Sullivan Properties Kirkland, Washington
Assistant Property Manager
06.2022 - 10.2022
Job overview
- Proficient in generating monthly financial reports, including general ledger, rent roll, profit and loss statement, and balance sheet
- Skilled in vendor correspondence and maintaining effective relationships
- Experienced in reviewing leases and contracts
Aham Yoga And Bollyworks DanceRedmond, Washington
Studio Administrator
07.2018 - 05.2019
Job overview
- Skilled in editing and proofreading blog posts for accuracy and quality
- Experienced in updating and maintaining multiple websites
- Strong ability to manage administrative tasks for multiple businesses
- Quick learner and adept at handling various customer management tools
- Knowledge in social media management
- Capable of scheduling meetings and coordinating calendars
- Proficient in handling email and phone communications promptly and professionally
- Skilled in studio outreach and establishing beneficial relationships for business growth
- Competent in travel and accommodation booking
- Efficient in managing contact lists and maintaining online records
- Proficient in creating customer spreadsheets and organizing data
- Excellent organizational skills in managing owner's calendar
- Experienced in conducting market research
- Capable of creating impactful presentations
- Customer service-oriented as the first point of contact
- Familiarity with content marketing, tools like Asana and WordPress, cloud services, and VoIP
- Strong grasp of proofreading skills geared towards SEO
Bruchal OrthodonticsBothell, Washington
Front Office Coordinator
11.2016 - 07.2018
Job overview
- Friendly and professional demeanor in assisting patients, staff, and sales representatives
- Insurance benefits verification
- Efficient multi-line telephone handling
- Appointment scheduling
- Patient check-in/out and payment processing
- Coordination of orthodontic lab services
- Back office support (chart maintenance, email correspondence, spreadsheet updates)
- Mail handling and distribution
- Financial day sheet review and merchant processing report
- Contract and letter creation for patient treatment
- Creation of engaging monthly patient contests
Renton Pediatric AssociatesRenton, Washington
Medical Receptionist
07.2011 - 11.2016
Job overview
- Demonstrated commitment to providing outstanding customer service
- Proficient in appointment scheduling and patient check-in/out processes
- Utilize professional phone etiquette for effective communication on multi-line telephones
- Strong written and verbal communication skills with co-workers, patients, and medical professionals
- Facilitate accurate and detailed correspondence between parents and medical professionals
- Experience in verifying commercial and state insurance coverage through OneHealthPort and other online platforms
- Skilled in processing patient payments and resolving billing inquiries
- Accurate data entry, balancing, and posting of payments
- Manage ordering and payment processing for patient charts in storage archive
- Proficient in Microsoft Word, Excel, Adobe, and Outlook
- Handle outgoing and incoming mail distribution
- Organize and maintain in-office lab results for both locations
- Handle faxing, sending, and printing of medical records and billing information
- Detail- oriented in organizing, scanning and converting patient charts to EMR
- Process patient referrals to specialists
Education
Green River College, Auburn, WA
Associate of Arts from Communication Studies And Philosophy
05.2001 - 2011.06
Kentlake High School, Kent, WA
High School Diploma
09.2006 - 2010.06
Skills
Attention to detail
Certification
Certified NFHS Coach Level 1
Timeline
Underwriting Service Assistant
State Farm
10.2023 - Current
Assistant Cheer Coach
Queen Creek Junior High
07.2023 - Current
Certified NFHS Coach Level 1
07-2023
Assistant Property Manager
O'Sullivan Properties
06.2022 - 10.2022
Payment Application Specialist
EvergreenHealth - Professional Billing
04.2019 - 04.2023
RYT-200 Registered Yoga Instructor, Global Soul Yoga
11-2018
Studio Administrator
Aham Yoga And Bollyworks Dance
07.2018 - 05.2019
Front Office Coordinator
Bruchal Orthodontics
11.2016 - 07.2018
Medical Receptionist
Renton Pediatric Associates
07.2011 - 11.2016
Kentlake High School
High School Diploma
09.2006 - 2010.06
Green River College
Associate of Arts from Communication Studies And Philosophy
05.2001 - 2011.06
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