Kailey Cueva
Venus,TX
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
P-Dubs Mountain Bowling
Tehachapi, CA
10.2022 - 12.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Head Lifeguard
Tehachapi Valley Recreation and Park District
Tehachapi, CA
06.2021 - 08.2023
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Acted as a liaison between pool management and patrons, addressing concerns and feedback.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
- Trained new hires on safety protocols, procedures, and customer service standards.
Education
High School Diploma -
Tehachapi High School
Tehchapi06-2023
Some College (No Degree) - Elementary Education
Bakersfield College
Bakersfield, CASkills
- AED operation
- CPR certified
- Positive guest interactions
- Menu memorization
- Responsible beverage service
- Menu item recommendation
- Table bussing
- Exceptional customer service
- Upselling techniques
- Strong work ethic
- POS operation
- High volume dining
Certification
- Food Handlers Permit
References
References available upon request.
Timeline
Server
P-Dubs Mountain Bowling
10.2022 - 12.2024
Head Lifeguard
Tehachapi Valley Recreation and Park District
06.2021 - 08.2023
- Food Handlers Permit
High School Diploma -
Tehachapi High School
Some College (No Degree) - Elementary Education
Bakersfield College
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