Summary
Overview
Work History
Education
Skills
Organizational Involvement
Awards
Timeline
Generic

Kailey Dedic

Cullom,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walgreens
12.2022 - Current
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Crew Member

Dunkin
08.2020 - 07.2022
  • Greeted customers to take food orders and provide menu information such as items that may be out of stock and recommended alternatives
  • Served food quickly and accurately for positive guest experience
  • Carried out opening and closing procedures such as cleaning the machines, making drinks, sweeping and mopping
  • Operated cash register to receive cash or card customer payments
  • Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices
  • Maintained impeccable uniform, hygiene, and presentation to show professionalism.

Education

Bachelor of Science - Pre-Vet Medicine

Illinois State University
Bloomington, IL
12.2026

High School Diploma - General Studies

Tri Point High School
Cullom, IL
05.2022

Skills

  • Customer Support
  • Regulatory Compliance
  • Team Collaboration
  • Customer Service
  • POS System Operation
  • Stock replenishment

Organizational Involvement

  • FFA, Treasurer, managed receipts, handled money
  • FFA, Vice President, Collaborated with team, educated younger members
  • Vet Club, Member, Attended meetings

Awards

  • FFA State Degree
  • FFA American Degree
  • FFA Heart award

Timeline

Customer Service Associate

Walgreens
12.2022 - Current

Crew Member

Dunkin
08.2020 - 07.2022

Bachelor of Science - Pre-Vet Medicine

Illinois State University

High School Diploma - General Studies

Tri Point High School

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Kailey Dedic