Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kailey Didyk

Columbus,OH

Summary

Dynamic leader and skilled cosmetologist with a proven track record at Restoration Hardware, enhancing team performance and customer satisfaction. Excelled in conflict resolution and data entry, significantly improving operational efficiency. Demonstrated professionalism and a customer-focused approach, driving repeat business and fostering positive relationships.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

13
13
years of professional experience

Work History

Team Lead

Restoration Hardware
10.2017 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Communicated through the company via email to ensure orders were set up and processed correctly and in a timely manner to delight the customer.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Answered upwards of 100 emails a day, as well as 10-15 associate phone calls to assist with orders.

Cosmetologist

Sports Clips
06.2013 - 09.2017
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Was able to be sufficient enough to do anywhere from 30-45 haircuts in the course of one shift.

Customer Service Representative

Teleperformance USA
06.2012 - 06.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Answered upwards of 100-150 phone calls during my shift.

Education

High School Diploma -

Hilliard Darby High School
Hilliard, OH
05-2011

No Degree - Cosmetology

Tolles Career & Technical Center
Plain City, OH
05-2011

Skills

  • Attention to detail
  • Social skills
  • Customer service
  • Conflict resolution
  • Friendly communication
  • Critical thinking
  • Customer focus
  • Data entry

Accomplishments

  • Achieved my Cosmetology license before graduating high school by completing all of my courses with accuracy and efficiency.
  • Team lead of 10 staff members.

Timeline

Team Lead

Restoration Hardware
10.2017 - Current

Cosmetologist

Sports Clips
06.2013 - 09.2017

Customer Service Representative

Teleperformance USA
06.2012 - 06.2013

High School Diploma -

Hilliard Darby High School

No Degree - Cosmetology

Tolles Career & Technical Center

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Kailey Didyk