Kailey Farrell
Cape Coral,FL
Summary
Positive hard working attitude with 5 years experience in customer service. Outgoing and friendly towards customers, employees and all senior level executives. A strong get up and go work ethic, with the ability to make the people around me smile. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Nail Technician
Self Employed
California
09.2020 - 04.2024
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Customer Service Agent
EL MONTE RV
San Bernardino
09.2018 - 09.2020
- Set rental reservations via phone and in person
- Quality check motor homes before customers come to pick up
- Process pick up paperwork and payment
- Give detailed walk through of Motor Homes class A and C.
Office Assistant
Seabreeze Management Company
Highland
05.2017 - 05.2018
- Gave verbal walking tours of the recreational center to incoming homeowners
- Filed electronic & physical files
- Greets owners and guests, assisting as required
- Answered phone calls, providing excellent customer service
- Preformed weekly property inceptions, issued work orders accordingly
- Assisted General Manger in updating delinquency reports, and suspending or reinstating resident privileges
- Print & mail 100+ violation letters weekly
- Take inventory & reorder office supplies as needed.
Education
Riverside City College
Riverside, CA01.2022
San Gorgonio High School
San Bernardino, CA01.2015
Skills
- Word
- Publisher
- Outlook
- Customer Service
- Active Listening
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
Additional Information
Able to work in a fast pace environment, Professionally correspond with customers/residents via email or phone, Outgoing but professional work ethic, Punctual
Personal Information
Willing To Relocate: True
Timeline
Nail Technician
Self Employed
09.2020 - 04.2024
Customer Service Agent
EL MONTE RV
09.2018 - 09.2020
Office Assistant
Seabreeze Management Company
05.2017 - 05.2018
Riverside City College
San Gorgonio High School