Kailey Fick

Barista

Scooters Coffee Shop

08.2023 - Current

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Recommended products based on solid understanding of individual customer needs and preferences.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Used POS system to accurately enter orders and process payments.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Followed exact recipes for mixing and preparing beverage and food items.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Helped management keep adequate supply on hand by notifying of shortages.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Summary

Overview

Work History

Barista

Education

Still Enrolled - Senior

Skills

Certification

Timeline

Barista

Still Enrolled - Senior

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