Kailey Fitzwater Colosi

Cheddar's Scratch Kitchen Darden Restaurants

02.2017 - Current

Served food and beverages promptly with focused attention to customer needs.
Maintained high sales and survey scores.
Taken care of multiple sections at once to shorten guest wait time and ensure satisfactory experiences for guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Performed as main server to close and check out other servers for their side work and cleanliness.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, glasses, and other necessary side works.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness.